SHANGHAI, July 10, 2019 /PRNewswire/ -- Gebruder Weiss China announces the introduction of its 5P VIP service in China. "The five P's stand for prioritization, proactivity, promptness, precision and persistence. We want to underline our commitment to unparalleled service excellence," explains Yongquan Chen, General Manager of Gebruder Weiss in China. GW VIP clients benefit from superior service quality from immediate order processing, prioritization in peak season, 24-hour departure commitment for urgent orders, dedicated 24/7 senior customer service, cargo status updates via push messages, tailor-made SOP designs and full range monitoring all the way to detailed reporting.
While only VIP customers can enjoy the dedicated 5P services, GW aims to deliver its valued service excellence to every client. "Our product is a commitment. That is true for every GW client," emphasizes Mr. Chen. The global, regional and local GW customer service teams put special emphasis on efficient and quick communication and problem solving. Detailed service standards for both import and export shipments by air and sea ensure smooth operations and satisfied customers.
Full-service logistics provider
Gebruder Weiss, with a history of 500 years, is the world's oldest transport and logistics company, and continues to position itself as a full-service logistics provider in Greater China. Since its market entry in 1992, Gebruder Weiss has been focusing mostly on its role as a freight forwarder in the Air & Sea sector and land transportation. "Within the last two years, we have invested heavily in other sectors such as warehousing, the introduction of an e-commerce parcel service and logistics consulting," says Mr. Chen.
Today, the Austrian company runs 19 locations and 13 multi-usage warehouses in the key transport hubs of Greater China. In the coming years, the logistics expert plans to expand the storage area significantly. Gebruder Weiss China has also successfully positioned itself as a leading e-commerce specialist between China and Austria, Slovakia, Czech Republic, Hungary and Poland. In addition to that, the Silk Road pioneer has continued to expand its locations and services along the Silk Road, offering a wide range of transport solutions and services.
About Gebruder Weiss
With about 7,100 employees, 150 company-owned locations and an annual turnover of 1.67 billion euros (2018), Gebruder Weiss ranks among Europe's leading transport and logistics companies. In addition to its core business of land transport, air & sea freight, and logistics, the company operates a number of highly specialized industry solutions and subsidiaries under the umbrella of Gebruder Weiss Holding AG, based in Lauterach (Austria). This includes the logistics consultancy firm x|vise, tectraxx (industry specialist for hi-tech businesses), dicall (communications solutions, market research, training), Rail Cargo (railway transports) and the Gebruder Weiss parcel service GWP, co-partner of the Austrian company DPD. This bundling of services allows the corporate group to respond to customer needs quickly and flexibly. Today, having implemented a variety of environmental, economic and social initiatives, the family-run company with a 500-year history is also considered a pioneer in sustainable business practices.
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