mCommerce Making Inroads: Asia Pacific Consumers Choosing Mobile to Click and Purchase

Visa eCommerce survey shows Asia Pacific consumers likely to make more online purchases though mobile devices, closing the gap on desktops
2015-10-01 14:00 4311

SINGAPORE, Oct. 1, 2015 /PRNewswire/ -- Asia Pacific consumers are increasingly likely to make their online purchases and bill payments through mobile devices (mobile phone or tablet), rather than via desktops, according to Visa's 2015 Regional eCommerce Monitor Survey[1] ("Survey").

The Survey, which polled 11,760 respondents from 13 markets in Asia Pacific, found respondents reported an average 22 percent increase from 2014 in shopping via their mobile devices (mCommerce) across the region. Respondents from Indonesia (36 percent), mainland China (34 percent) and Taiwan (28 percent) reported the greatest growth in mCommerce during the year.

The rising popularity of mCommerce among Asia Pacific consumers is narrowing the gap with traditional eCommerce channels such as laptops or desktop computers across the region. In Thailand, consumers are as likely to purchase using their mobile devices as through desktops, while the mCommerce-eCommerce gap in countries such as mainland China (8 percent), Korea (9 percent) and Indonesia (9 percent) is decreasing.

Visa's Regional Director for eCommerce, Conor Lynch said:  "The results of the 2015 Visa eCommerce Monitor Survey show that making purchases on the go through mobile devices is becoming the norm in Asia Pacific.  As consumers get more comfortable using their smart devices to research, browse and purchase, mCommerce should soon overtake traditional eCommerce habits, strengthening this channel of engagement between consumers and retailers."

What's in the shopping cart -- travel, bill payments and movies top categories for online shopping

The Survey found that consumers in Asia Pacific choose travel, bill payments and movies as top categories for eCommerce.

Top 5 categories for overall eCommerce


74 percent


69 percent


52 percent


42 percent

Personal Electronics 

41 percent

For mCommerce, the top three categories are also fashion, bills and movies at 27 percent each.

"Across Asia Pacific, we are seeing that ticket-size, as well as the nature of the purchase, impacts how consumers purchase goods and services online. Consumers in this part of the world, are already comfortable purchasing smaller ticket-sized, everyday items by clicking the purchase button on an app or checkout button on a mobile device," Lynch said.

Going the distance for online shopping

Another continuing trend the Survey reveals is the tendency for consumers to engage in cross-border online shopping -- online shopping is diminishing borders as barriers. In particular, consumers from Singapore (77 percent), Australia and Hong Kong (75 percent) and New Zealand (74 percent), are the most likely to make online purchases from retailers abroad, well above the regional average of 55 percent. On the other hand, consumers from Japan (81 percent), Taiwan (61 percent) and Vietnam (57 percent) are more likely to shop at domestic online stores.

When shopping online with an overseas retailer, price (68 percent), access to products (60 percent), paying and delivery processes (40 percent) and reputation of products (29 percent) are key motivations for Asia Pacific consumers.

[1] The Visa eCommerce Monitor Survey 2015 was conducted by ORC International Singapore with 11,760 consumers, aged 15 to 55 years and across 13 countries and markets - Australia, mainland China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand and Vietnam in May and June 2015.

About Visa

Visa is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories to fast, secure and reliable electronic payments. We operate one of the world's most advanced processing networks -- VisaNet -- that is capable of handling more than 56,000 transaction messages a second, with fraud protection for consumers and assured payment for merchants. Visa is not a bank and does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations, however, enable its financial institution customers to offer consumers more choices: pay now with debit, ahead of time with prepaid or later with credit products.

Source: Visa