VoIP

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan SANTA CLARA, Calif., Aug. 5, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,European Customer Experience Outsourcing Servi...

2020-08-05 21:06 2477

Shaping the Next Normal with maaiiconnect

HONG KONG, Aug. 5, 2020 /PRNewswire/ -- The all-in-one customer engagement and team collaboration platform,maaiiconnect , is pleased to announce the availability of a free maaiiconnect Essentials Plan that empowersHong Kong organisations to quickly and effortlessly ...

2020-08-05 15:56 1550

Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange

LONDON and NEW YORK, July 30, 2020 /PRNewswire/ -- Red Box , a leading platform for voice, today announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Red Box AI Bridge enables organisations n...

2020-07-30 20:00 2341

Dense Air Partners With Spark to Enhance Mobile Broadband Services in New Zealand

AUCKLAND, New Zealand, June 29, 2020 /PRNewswire/ -- Dense Air today announced that in conjunction with Spark it made the first live call via Dense Air's 'Radio-Network-as-a-Service' solution. Both voice and data calls, including Voice-over-LTE calls, were made over Dense Air's 2.6 GHz radio netw...

2020-06-29 20:55 791

Europe's Urgent Need for Improved Business Continuity Creates an Unprecedented Opportunity for the UCaaS Market

The market is projected to witness double-digit growth rates with more countries and customer segments adopting mobile UCaaS, says Frost & Sullivan SANTA CLARA, California, June 18, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,Growth Opportunities in the European Hosted IP Telephony an...

2020-06-18 20:12 1283

Vodafone Idea Limited Achieves Major Production Milestone with IBM and Red Hat for its Open Universal Hybrid Cloud for Network and IT workloads

ARMONK, New York and NEW DELHI, May 11, 2020 /PRNewswire/ -- IBM (NYSE: IBM ) announced that Vodafone Idea Limited (VIL) has delivered the first major production milestone for core network functions on its Open Universal Hybrid Cloud, powered by IBM and Red Hat. The platform now enables IT and net...

2020-05-11 19:00 3946

Ribbon's Enhanced SBC SWe Lite Includes Several New Features for Microsoft Teams Voice Calling from the Azure Cloud

New enhancements include a Quick Launch Wizard from the Microsoft Azure Marketplace, support for SILK high-quality voice services, Azure-based media bypass, and enhanced emergency calling for Microsoft Phone System Direct Routing clients  WESTFORD, Massachusetts, April 8, 2020 /PRNewswire/ -- Ri...

2020-04-08 20:00 3424

Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers

Bright Pattern AI Solution Packs are an industry-first for making Artificial Intelligence easy to deploy in contact centers with immediate ROI SOUTH SAN FRANCISCO, Calif., April 8, 2020 /PRNewswire/ -- Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, to...

2020-04-08 17:00 1627

Bright Pattern to Provide COVID-19 Support to Call Center Industry with Cloud Solution to Supplement Operations with Remote Workforce

Bright Pattern, leading provider of cloud omnichannel contact center software, is offering special virtual contact center capability for companies impacted by Coronavirus SOUTH SAN FRANCISCO, California, March 19, 2020 /PRNewswire/ -- Bright Pattern has been closely monitoring the developments a...

2020-03-19 17:00 1427

AVOXI Continues Global Expansion With New Virtual Number Coverage in Asia-Pacific

AVOXI's latest Asia-Pacific release includes virtual number coverage in several high-growth cities and the company's first mobile offering. ATLANTA, March 3, 2020 /PRNewswire/ -- AVOXI, a leading provider of cloud contact center solutions around the world, kicked off its 2020 coverage expansion ...

2020-03-03 07:00 950

Dialpad Enters Australia Market, Partners with Untangled ICT for Reseller Services

SAN FRANCISCO, Jan. 30, 2020 /PRNewswire/ --  <>Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), today announced a partnership with Untangled ICT for reseller services inAustralia. The partnership will bring Dialpad's full suite of cloud-native...

2020-01-30 06:00 985

Huawei Joins HEVC Advance

HEVC Advance Announces the Addition of Huawei as a Licensor and Licensee BOSTON and SHENZHEN, China, Jan. 14, 2020 /PRNewswire/ -- HEVC Advance, an independent licensing administrator, today announced that Huawei Technologies Co., Ltd., along with its affiliates, have become Licensors and Licens...

2020-01-14 23:00 533

Really Simple Systems CRM Launches VoIP Telephony Integration

PETERSFIELD, Hampshire, Nov. 5, 2019 /PRNewswire/ -- Leading cloud CRM vendor, Really Simple Systems, has today announced the release of a VoIP integration development for its software. This is the fourth CRM enhancement released by the company in the last month and more are planned to follow. T...

2019-11-05 17:00 571

Thuraya MarineStar Offers Game-changing Voice, Tracking and Monitoring in a Single Flexible Product

- More than 300K small vessels expected to benefit from this versatile maritime solution - Enabling vessel tracking and monitoring systems, crew welfare and voice communications ABU DHABI, UAE, Nov. 5, 2019 /PRNewswire/ -- Thuraya has responded to strong demand from the maritime sector and dist...

2019-11-05 14:00 616

Talkdesk Receives Product Line Strategy Leadership Award from Frost & Sullivan for its Enterprise Cloud Contact Center

Talkdesk's high scalability and ease of deployment boosts the overall user experience, while lowering the cost of ownership SANTA CLARA, California, Oct. 7, 2019 /PRNewswire/ -- Based on its recent analysis of the North American cloud contact center market, Frost & Sullivan recognizesTalkdesk, I...

2019-10-07 20:00 932

Upcoming International Corrections & Prisons Association (ICPA) Annual Conference Brings Together Professionals from Across the Globe to Share Best Practices

Major Sponsor GTL to showcase technology expertise and proven global model to correctional facilities around the world FALLS CHURCH, Virginia, Oct. 2, 2019 /PRNewswire/ -- GTL, a leader in transformative corrections technology that improves outcomes for inmates and facilities, today announced it...

2019-10-02 22:19 478

Körber acquires majority stake in Cohesio Group and expands business with voice and robotics supply chain solutions

HAMBURG, Germany and MELBOURNE, Australia, Sept. 24, 2019 /PRNewswire/ -- The international technology group Körber strengthens its Business Area Logistics Systems by acquiring a majority stake in Cohesio Group Ltd. The Australian-based company is a leading integrator of voice-directed and a...

2019-09-24 13:58 1501

Grundig Announces World's First Fire TV Edition Smart TV With Hands-free Voice Control

Grundig and Amazon join forces to bring a complete new line-up of Fire TV Edition Smart TVs to customers inGermany BERLIN, Sept. 5, 2019 /PRNewswire/ -- Today in an evolving world, consumers are looking to brands to take the lead in enabling a better future. That's why Grundig has evolved to bec...

2019-09-05 22:00 1889

Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution

LONDON and AUSTIN, Texas, June 24, 2019 /PRNewswire/ -- Tethr, the leading AI-powered conversational intelligence platform for listening enterprises, and Red Box , the leading platform for voice, today announced a strategic partnership to help customers more easily cap...

2019-06-24 19:00 1743

TCCA's 21st CCW Event Set to Bring the Critical Communications World Together in Kuala Lumpur

LONDON, May 16, 2019 /PRNewswire/ -- Critical Communications World  (CCW), the leading conference and exhibition dedicated to connecting critical communications professionals, will take place from 18th - 20th June inKuala Lumpur, hosted by Mal...

2019-05-16 13:00 1285
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