VoIP

AT&T Business supercharges its IP Toll-Free (IPTF) Network with Dubber Unified Call Recording (UCR) and Voice AI

MELBOURNE, Australia, Feb. 23, 2021 /PRNewswire/ -- Dubber Corporation Limited (ASX: DUB) (Dubber), today announced thatAT&T Inc.  (NYSE:T ) has deployed its leading Unified Call Recording and Voice Intelligence solutions ...

2021-02-23 05:30 728

Frost & Sullivan Recognizes Zoom as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Market

Zoom stands out among UCaaS providers with its ability to rapidly enhance its solutions and effectively respond to constantly shifting customer requirements SANTA CLARA, Calif., Feb. 17, 2021 /PRNewswire/ -- Frost & Sullivan has identified Zoom Video Communications, Inc. as a top-performing vendo...

2021-02-17 20:02 985

Colt DCS European operations go 100% green

Working together with sister company Colt Technology Services, the organisations are striving to reduce not only their emissions but also assist customers on their sustainability journeys. LONDON, Feb. 8, 2021 /PRNewswire/ -- Colt Data Centre Services (DCS) tod...

2021-02-08 17:00 930

United Power Electrifies Their Customer Experience with Bright Pattern Cloud Contact Center Software

SOUTH SAN FRANCISCO, California, Jan. 22, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of AI-poweredcloud contact center software, announced today that it was deployed by United Power. United Power is a member-owned, not-for-profit electric cooperative that provides electricity to more...

2021-01-22 00:35 1218

Bright Pattern Notes Companies Taking New Innovative Approaches to Customer Experience Since the COVID-19 Pandemic

In line with recent research from McKinsey and IBM, Bright Pattern sees companies finding smarter ways to operate, increasing digital and mobile channel adoption  SOUTH SAN FRANCISCO, Calif., Jan. 13, 2021 /PRNewswire/ -- Bright Pattern, a leading provider of AI-powered cloud omnichannel contact...

2021-01-13 03:08 952

Claro Brasil Selects Ribbon's Cloud-Native SBCs for Network Expansion

Deployment provides call security for the operator's 60 million subscribers WESTFORD, Mass., Jan. 6, 2021 /PRNewswire/ -- Ribbon Communications Inc. (Nasdaq: RBBN), a global provider of real time communications software and network solutions to service providers, enterprises, and critical infras...

2021-01-06 21:00 5400

Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure

LONDON and NEW YORK, Nov. 20, 2020 /PRNewswire/ -- Red Box, a leading platform for voice, today announces an extension of its relationship with Microsoft aligned to the launch of Conversa,Red Box's enterprise voice platform. Red Box is already a Preferred Telephony Partner for conversation inte...

2020-11-20 20:00 1672

Gold Award: Conversational Artificial Intelligence

HONG KONG, Oct. 29, 2020 /PRNewswire/ -- InfoTalk Corporation Limited, a leader in conversational artificial intelligence technologies, today announced receiving the Gold Award from the Hong Kong ICT Awards for its flagship product, InfoTalk-Speaker 10.0. This Version 10 leapfrogs text-to-speech ...

2020-10-29 11:34 1016

Yeastar Launches New P-Series PBX System Targeting SMEs with Higher Expectations

XIAMEN, China and DALLAS, Oct. 27, 2020 /PRNewswire/ -- Yeastar (www.yeastar.com ), the world's leading provider of SME PBX systems, today announced the official release of its new P-Series PBX Syste...

2020-10-27 20:00 651

Frost & Sullivan Examines Seven Virtual and Augmented Reality Application Areas Boosted by Global 5G Deployment

Countries at the forefront of 5G deployments are the United States, South Korea , andChina SANTA CLARA, California, Oct. 21, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,Empowering the Future of VR/AR Content Consumption through 5G, covers seven virtual reality (VR)/augmented reality (...

2020-10-21 21:49 1610

Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture Integrated with Unified Communications for Highly Regulated Businesses

LONDON and NEW YORK, Oct. 6, 2020 /PRNewswire/ -- Dedicated voice specialist, Red Box, today announced a new integration partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. The integration will deliver access to ...

2020-10-06 21:30 2772

Red Box Launches Next-Gen Voice Capture Platform, Providing a Gateway to Realtime Enterprise Voice Freedom

LONDON and NEW YORK, Sept. 18, 2020 /PRNewswire/ -- Dedicated voice specialist, Red Box, today announces the launch of Conversa, the world's first truly open microservices-based and cloud-agnostic enterprise voice platform, which gives organizations the power to listen, the freedom to share and t...

2020-09-18 21:00 4785

Red Box launches Compliance Recording Solution for Microsoft Teams

LONDON and NEW YORK, Aug. 17, 2020 /PRNewswire/ -- Red Box, a leading platform for voice, today announces the general availability of its Compliance Recording solution for Microsoft Teams. The solution, which is in the process of being certified as part of Microsoft's new Compliance Recording IS...

2020-08-17 21:00 2232

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe

Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan SANTA CLARA, Calif., Aug. 5, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,European Customer Experience Outsourcing Servi...

2020-08-05 21:06 3030

Shaping the Next Normal with maaiiconnect

HONG KONG, Aug. 5, 2020 /PRNewswire/ -- The all-in-one customer engagement and team collaboration platform,maaiiconnect , is pleased to announce the availability of a free maaiiconnect Essentials Plan that empowersHong Kong organisations to quickly and effortlessly ...

2020-08-05 15:56 1848

Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange

LONDON and NEW YORK, July 30, 2020 /PRNewswire/ -- Red Box , a leading platform for voice, today announces Red Box AI Bridge for Salesforce Einstein on Salesforce AppExchange, the world's leading enterprise cloud marketplace. Red Box AI Bridge enables organisations n...

2020-07-30 20:00 2642

Dense Air Partners With Spark to Enhance Mobile Broadband Services in New Zealand

AUCKLAND, New Zealand, June 29, 2020 /PRNewswire/ -- Dense Air today announced that in conjunction with Spark it made the first live call via Dense Air's 'Radio-Network-as-a-Service' solution. Both voice and data calls, including Voice-over-LTE calls, were made over Dense Air's 2.6 GHz radio netw...

2020-06-29 20:55 981

Europe's Urgent Need for Improved Business Continuity Creates an Unprecedented Opportunity for the UCaaS Market

The market is projected to witness double-digit growth rates with more countries and customer segments adopting mobile UCaaS, says Frost & Sullivan SANTA CLARA, California, June 18, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,Growth Opportunities in the European Hosted IP Telephony an...

2020-06-18 20:12 1408

Vodafone Idea Limited Achieves Major Production Milestone with IBM and Red Hat for its Open Universal Hybrid Cloud for Network and IT workloads

ARMONK, New York and NEW DELHI, May 11, 2020 /PRNewswire/ -- IBM (NYSE: IBM ) announced that Vodafone Idea Limited (VIL) has delivered the first major production milestone for core network functions on its Open Universal Hybrid Cloud, powered by IBM and Red Hat. The platform now enables IT and net...

2020-05-11 19:00 4265

Ribbon's Enhanced SBC SWe Lite Includes Several New Features for Microsoft Teams Voice Calling from the Azure Cloud

New enhancements include a Quick Launch Wizard from the Microsoft Azure Marketplace, support for SILK high-quality voice services, Azure-based media bypass, and enhanced emergency calling for Microsoft Phone System Direct Routing clients  WESTFORD, Massachusetts, April 8, 2020 /PRNewswire/ -- Ri...

2020-04-08 20:00 3562
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