CX Summit 2019

The Customer Experience Summit was given birth in November 2015 after constant asks by the contact centre and customer service community in Malaysia. From the inaugural event in Y2015 being held in a modest scale of 120 delegates in a 1-day event in KL; the Summit has evolved into an annual engagement since. Now, scaled to a size of 350-400 delegates in a 2-day engagement that includes both local Malaysian leaders and regional representation from ASEAN markets, India, Sri Lanka, Hong Kong, Australia, New Zealand, etc. providing deep & diverse insights to CX trends & practices for all. 


While CCAM organizes the event by anchoring on the contact centre community of leaders, the event has grown larger than that by expanding to include the customer experience, retail, technology, human resource, marketing and strategy leaders within both the Malaysian & APAC areas. The Summit’s popularity has grown based on positive feedback on the content, quality of participation, top-notch speakers & global thought leaders as well as the very interactive nature of the agenda that includes a “Meeting of Minds” workshop & the “CX Connections” mini-expo which showcases the latest CX solutions.


With the impact of IR4.0, Digitalization and the effects of the Experience economy sweeping through the larger APAC region, both Malaysia and ASEAN get hungrier for knowledge and engagement that provides new ideas, solutions & thought-leadership; for inspiration that will help differentiate their own business models in the marketplace. CX Summit in KL is designed to inspire the new business community to achieve all that.