SINGAPORE, June 17, 2016 /PRNewswire/ -- Consistently delivering an innovative agenda that highlights the latest trends, innovations and inspirational stories in the customer experience (CX) space, the 4th Annual Customer Experience Asia Summit is now a must-attend for Asia's top CX leaders who are looking to refine and benchmark their CX strategies.
"The organizing committee of CEM Asia 2016 is delighted to announce the participation of Brian Solis -- Author of X: The Experience When Business Meets Design and Peter Shankman -- Author of Zombie Loyalists: Using Great Service to Create Rabid Fans. With customer experience earmarked as the next competitive edge in a dynamic business environment, both big idea speakers will explore what it takes to truly deliver exceptional customer experience and service excellence in a digital age," said Ann Liu, Program Director for CEM Asia Summit. "In addition, we are incredibly excited with the unprecedented show of industry support from leading organizations such as AXA Life Insurance, HTC, DBS Bank, Kellogg, Unilever, Hilton Worldwide, Starhub and Lazada who will be taking the stage to showcase best-in-class CX initiatives and best practices on seamlessly aligning people, process and technology. All of these further reinforces that CX is now indeed a top corporate priority in Asia."
Featuring an expanded agenda with 50+ speakers and 11 unique streams encompassing Omni-Channel, Digitization, Loyalty, Customer Insights, Social Media, Customer Journey Mapping, Design-Thinking and more, CEM Asia 2016 is set to attract over 400 participants across Asia to discuss, exchange and explore best practices in delivering world-class customer experience. Furthermore, as part of the 'experience', CEM Asia Summit has teamed up with the world's largest aquarium, S.E.A Aquarium @ RWS for an exclusive behind-the-scenes guided tour.
"The event this year will be our biggest and best yet. With a highly relevant conference theme -exploring the future of customer experience in Asia -- interspersed with interactive discussions and activities, there is simply no reason to miss out!"
Registration for the 4th Annual Customer Experience Asia Summit is now open! The full speaker list and programme are also available for review. For further information, contact rani.kuppusamy@iqpc.com.sg or reach us at +65 6722 9399.
CEM ASIA CELEBRATES THE RETURN OF THE EXCELLENCE IN CUSTOMER EXPERIENCE AWARDS
CEM Asia Summit in September marks the return of the critically-acclaimed Excellence in Customer Experience Awards. The 2016 awards will once again honour the highest level of achievement in customer experience across the Asian community and provide an opportunity for CX professionals to gain recognition for their achievements. Seven categories will be up-for-grabs including Best Customer Experience Award, Best Social Media Strategy, Best Customer Experience Team, Best Digital Experience, Best Contact Centre, Best Use of CX Technologyand Best Employee Engagement. The winners will be announced at the gala ceremony on the night of Tuesday,6th September 2016. For more information on the awards, please contact the CEM Awards Team at cemasiaawards@iqpc.com.sg.
Event: 4th Annual Customer Experience Asia Summit
Dates: 6-7 September 2016
Venue: Marina Bay Sands
Website: www.customerexperienceasia.com
