MUMBAI, India, Feb. 4, 2022 /PRNewswire/ -- CRMNEXT, the world's leading digital technology solution for the banking and insurance industry, has launched Open Communication Platform (OCP) technology to accelerate customer delights, personalized products, service delivery and build loyalty through digital first experiences.
As banking and financial institutions embrace a "serve and sell anytime, anywhere" mentality, digital experiences are becoming critical. Open Communication Platform (OCP) helps enterprises move to a zero ops model, powered by one & done processes that can fundamentally do back-office work with STP and smart AI. This delivers a modern customer service and engagement platform for banks, financial services, and insurance providers powered with out-of-box AI capabilities.
Channels that OCP enables:
Some of OCP capabilities include:
Mr. Sushil Tyagi, Director, CRMNEXT, said, "Across every business function and industry, our customers are redefining their customer, employee, partner and product experiences. Open Communication Platform (OCP) continues to expand our vision of enabling companies realize speed, agility and efficiency in customer engagement. OCP creates a more connected customer experience by delivering instant connect, instant response, instant delight and significantly boosting first time resolutions."
For more information, visit https://www.businessnext.com/ocp
Watch Video: https://www.youtube.com/watch?v=eHxo1n83tmw
Media contact:
Rishabh Joshi
rishabh.joshi@crmnext.com
+91-9450829986