Doctor Anywhere launches online mental health consultation service in the region

2020-10-22 10:00 3387

KUAUA LUMPUR, Malaysia, HO CHI MINH CITY, Vietnam and BANGKOK, Oct. 22, 2020 /PRNewswire/ -- Doctor Anywhere, a tech-enabled omni-channel healthcare provider with operations in Southeast Asia, launched an online mental health video consultation service. This is in addition to a suite of other tele-health services including doctor consultation with medication delivery, specialist consultations, and more.

Users can speak to a psychologist confidentially on Doctor Anywhere app directly from home, without going to the hospital or clinic.
Users can speak to a psychologist confidentially on Doctor Anywhere app directly from home, without going to the hospital or clinic.

This new service allows users to choose from a panel of registered psychologists and counsellors and book therapy sessions over video consultation on the Doctor Anywhere app. The 60-minute sessions can be conducted in the privacy of the user's own home via calls that are end-to-end encrypted, and patient records are kept confidential. The fees for using this service are, on average, 50 percent lower compared to face-to-face therapy sessions. Users from anywhere in the world are able to use this service to seek support from experienced mental health practitioners.

Mr Lim Wai Mun, founder and CEO of Doctor Anywhere, said: "The unique challenges created by the pandemic have brought about an unprecedented level of stress, anxiety and other symptoms of poor mental health to the world. Since the pandemic started, we've observed more users consulting our doctors for stress-related issues such as insomnia. Access to support for mental wellbeing is more critical now than ever before.

Additionally, people who do not suffer from mental health issues can also benefit from speaking to a professional. Therapy isn't just for battling mental illnesses or alleviating serious trauma — it can help people solve everyday problems and overcome roadblocks at various points of their lives. The truth is, many people are unaware of how beneficial therapy can be in optimizing performance in areas such as motivation, self-confidence and energy levels etc."

Studies highlight more mental health support needed for 18-34 year-olds

A systemwide user survey conducted by Doctor Anywhere in June this year[1] highlighted the stigma and barriers faced by youths in seeking mental health support despite their better mental health awareness.

Key findings include:

  • 9 in 10 respondents aged 18 to 24 know of friends or family who are seeing a psychologist or psychiatrist for mental health issues. This may imply a greater awareness and openness to discussing the topic of mental health.
  • Top conditions stated by respondents aged 18 to 24 that they are most likely to seek therapy for are stress, depression, anxiety, and family and relationship problems.
  • Fear of judgment and the high cost of therapy are more likely to deter respondents aged 18 to 24 from seeking professional help, compared to other age groups.
  • Respondents aged 18 to 34 are significantly more receptive to seeking therapy compared to the older age groups.

"The topic of mental health is still a taboo in Asian societies. We want to provide a safe and accessible environment for people to seek help from psychologists and counsellors easily and conveniently. A virtual platform like Doctor Anywhere can reduce the psychological barrier associated with visiting a mental health professional, and provide time and cost savings for both the user and the provider," added Mr Lim.

Doctor Anywhere works with major corporate insurance providers, payment providers and telecommunication companies in the region, to cover more than 1 million lives on Doctor Anywhere's online and offline platforms in Singapore, Malaysia, Philippines, Thailand and Vietnam.

[1] DA Mental Health Survey: Conducted in June 2020 via an online survey form, with 886 respondents aged 18 to above 60 years old.

About Doctor Anywhere

Doctor Anywhere is a regional tech-led healthcare company headquartered in Singapore. With a strong network of established healthcare providers and experienced doctors, Doctor Anywhere's digital platform enables users to manage their health easily and effectively through the Doctor Anywhere mobile app. Users can consult a licensed local doctor anytime, anywhere, and get medication delivered to their doorsteps within hours. Medical history, health reports, and other documents are stored in-app for easy access.

Under the DA Network clinics, users also have access to an island-wide panel of general practitioners, specialists, and allied healthcare providers.

Complementing this ecosystem is the DA Marketplace. Users can shop for a wide range of health and wellness products and services, such as nutritional supplements, skincare products, physical therapy sessions, and even book home-based healthcare services – all in one place. Doctor Anywhere now serves more than one million, and growing, users on its online and offline platforms.

For more information, please visit: 

Source: Doctor Anywhere