Free-to-attend* On-floor Theatres Future-proof Your Customer Experience Workforce

2020-01-22 07:00 793

SINGAPORE, Jan. 22, 2020 /PRNewswire/ -- Today, Customer Show Asia, organized by IQPC Worldwide, launched the programme for four *free-to-attend on-floor theatres, which give the opportunity to upskill and reskill customer-related job functions in the market. The four on-floor theatres are designed to provide training for those working in brand experience, customer service excellence, customer loyalty, and customer privacy and data protection. These on-floor theatres will be held in Sands Expo and Convention Centre, Singapore on the 3rd - 4th March 2020.

Ms. Elizabeth Ong, Managing Director of IQPC WorldWide shared: "With digitalisation happening across the globe, customer-related roles have been consistently evolving. Many large organisations and SMEs are focussing on CX to improve their relationships with customers and gain market share to improve their business. With this, Customer Show Asia 2020 On-Floor Theatres provide an excellent platform for marketers and customer-related functions to learn from others' best practices and discover core potential areas they can improve on. "

With more than 32+ free On-Floor sessions, corporate companies may send their staff to choose their preferred sessions easily and learn from strategic leaders including:

Brand Experience On-Floor Theatre

  • Patrick Chin, Head of Digital, Asia Pacific | Head of Branding, Asia Pacific, Sompo Holdings Asia
  • Bonnie Chia, Head of Brand, WWF
  • SzeKi Sim, Head of Community & Brand, SGInnovate

Customer Service Excellence On-Floor Theatre

  • Joachim Joerger, Director Asia Pacific -Customer Service & Support, Abbott Molecular Diagnostics
  • Benny Chan, Head of Group Channels & Digitalisation, United Overseas Bank Limited (UOB)
  • Dexter Yeo, Global Head of Customer Service,

Customer Loyalty On-Floor Theatre

  • Chow Theng Kai, Head, Cards Usage, Loyalty & Ecosystems Strategic Partnerships - OCBC Bank
  • Scott Tan, Head of CRM - Shopback
  • Shireesh Mishra, Vice President - Regional Card Usage & Rewards Analytics - Citibank

Customer Privacy and Data Protection

  • Mac Esmilla, Chief Information Security Officer, Senior Director for Information Security and Data Protection Services, World Vision
  • Roberto Ramirez, Global Consumer Risk, Citibank
  • Dr. Meri Rosich, CDO & VP/Head of Data Science, Asia Pacific, Visa

For more information, and to register for free tickets*, please visit: 

*Free tickets are limited and are not available to vendors and solutions providers. Tickets are available on a first-come-first-serve basis. IQPC reserves the rights to accept or refuse admission. Walk-ins are, strictly, not allowed.

About IQPC Worldwide Pte Ltd

IQPC goes beyond the traditional event experience to deliver enhanced learning and networking opportunities. We offer blended digital learning through our extensive library of white papers, infographics, videos, case studies, tailored research and data products to keep you ahead of your industry. Our online communities extend your networking beyond the event to a broader community of over 1 million members.

Source: IQPC Worldwide
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