Teleperformance continues to be a preferred partner for fast-growing and leading companies looking to redesign their CX and business processes
SAN ANTONIO, March 10, 2022 /PRNewswire/ -- Frost & Sullivan has identified Teleperformance as the growth and innovation top-performing leader in the Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2021. In today's competitive market, CX outsourcing services have become a competitive differentiator by enabling business continuity, boosting operational efficiencies, and accelerating innovation.
Frost & Sullivan observes that the Asia-Pacific region will see continued demand for CX outsourcing services, indicating the market's maturity as it moves beyond cost containment to delivering actionable insights and outcome-based business value. The challenges brought on by COVID-19 have also forced contact centers to innovate and implement advanced technologies to augment agents and deliver a complete CX journey across multiple channels.
Teleperformance successfully implemented its global business continuity model to weather the pandemic and develop remote delivery. Through its TP Cloud Campus, the company delivered a work-at-home solution that supports multiple languages and enables remote employee engagement and management.
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"Over the years, Teleperformance has shown tremendous acumen in acquiring and integrating capabilities that result in organic and inorganic growth. From strengthening its value-added specialized services to delivering its innovative TAP (Technology, Analytics, Process) framework, the company has continually demonstrated why it remains a leading digital solutions provider in the region," noted Krishna Baidya, Director, Information and Communication Technology at Frost & Sullivan. "The company's high-tech, high-touch approach delivers a combination of technology and human empathy through NLP, automation, voice assistants, chatbots, self-service, and AI. In addition, it has integrated its CX services with D.I.B.S. (Digital Integrated Business Services) to offer digital solutions, high value-added BPM services, and consulting services."
"We are delighted to be recognized by Frost & Sullivan as the Growth and Innovation Leader in the Frost Radar™ on the Asia-Pacific Customer Experience Outsourcing Services Market," said David Rizzo, President Asia-Pacific, Teleperformance. "This recognition is a testament to our work in the region as we look to reshape the ways our clients interact with their customers."
Teleperformance continues to maintain its growth trajectory by:
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market provides results from an in-depth analysis built on a 360-degree research methodology where over 150 companies were evaluated. The team of industry analysts identified 24 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognizes them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths, and opportunities for the future.
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