DHL Hong Kong Recognized with Two Top Service Accolades

• Wins Capital CEO Supreme Service Awards 2012 and SMBWorld Awards 2012, for continued dedication to customer service and assistance for SMEs
• Ends the year with 18 awards across multiple categories

HONG KONG, Dec. 10, 2012 /PRNewswire/ -- DHL, the world's leading logistics company, today announced it has clinched two awards in Hong Kong: the Capital CEO Supreme Service Awards -- Logistics Category and SMBWorld AwardsBest SMB Partner -- Logistics for 2012, bringing to 18 its total number of external awards won this year in Hong Kong.

Mr. Ken Lee, Head of Commercial, Asia Pacific and Managing Director, Hong Kong and Macau, DHL Express, said, "To win two such respected awards within just two weeks -- and a total of 18 in 2012 -- demonstrates that DHL is getting it right across diverse aspects of our business strategy. We are proud to be recognized for our service and assistance for SMEs, and will strive to find even more ways to support our Hong Kong customers, large, medium and small, in future."

The Capital CEO Supreme Service Awards -- Logistics Category recognizes companies that demonstrate superior customer service and outstanding commitment to customer satisfaction. DHL Express was selected by the editorial board for its continued dedication to service quality, as embodied for example in the company's investments in all-staff service through its Certified International Specialist training program, and 24/7 live chat customer service hotline committed to picking up within three rings to answer customer inquiries any time. The award was presented on November 22.

The SMB World Awards Best SMB Partner -- Logistics for 2012, conferred by readers of the publication and members of its supporting organizations, reward companies that are striving to help small and medium-sized enterprises (SMEs) optimize their business results. Winning this award again demonstrates DHL Hong Kong's ongoing dedication to and popularity among SME customers. The award was presented on December 7.

DHL offers an array of services for SMEs, including MyDHL portal (www.mydhl.dhl.com), for easier connection to international markets, and WebShipping, for online shipping ease. With MyDHL, SMEs can quickly access DHL Express services, shipping and tracking solutions, at the click of a button and with a single login. Tools such as DHL's convenient WebShipping solution can be accessed through MyDHL, a service that allows customers to print labels, schedule courier pickups, store addresses, track shipments and manage their international shipping process, reducing paperwork and saving time and money.

DHL Hong Kong has bagged 18 accolades this year in a wide range of areas including services, SME support, training and development, corporate citizenship, branding and finance, and they are:

• SMBWorld Awards Best SMB Partner -- Logistics
• Capital CEO Supreme Service Awards -- Logistics Category
• Capital Outstanding Green Excellence Award
• Hong Kong Management Association Award for Excellence in Training and Development -- Skills Training Category: Silver Award
• Yahoo! Emotive Brand Awards -- Logistics / Transportation Category
• Hong Kong Management Association Distinguished Sales Award
• Asia Pacific Customer Service Consortium (APCSC) Customer Relationship Excellence Awards -- Contact Center of the Year (Logistics -- Under 300 Seats) and Global Support Services of the Year (Logistics)
• Marketing Magazine MARKies Awards -- Best Ideas Business Event
• Capital and Capital Weekly Corporate Social Responsibility Award
• Reader's Digest Trusted Brand Awards -- Gold Award
• The Hong Kong General Chamber of Small & Medium Enterprises (HKGCSMB) Best SME's Partner Award
• The Hong Kong Council for Social Service (HKCSS) Caring Company Award
• ERB Manpower Developer Award Scheme -- Manpower Developers Award
• MTR The Best of the Best Awards -- Best Innovative Campaign: Silver Award
• Sing Tao Excellent Services Brand Awards -- Delivery and Logistics Category
• Capital Outstanding Enterprise Awards -- Outstanding Express Service Provider
• Metro Finance Hong Kong Leaders' Choice Awards -- Excellent Brand in Business Express Service
• Hong Kong Credit and Collection Management Association (HKCCMA) Credit Team of the Year Award -- Credit on Demand

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DHL -- The Logistics company for the world

DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 275,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education.

DHL is part of Deutsche Post DHL. The Group generated revenue of 53 billion euros in 2011.