FARMINGTON, Conn., March 26 /Xinhua-PRNewswire/ --
The China Association for Quality Promotion (CAQP) has recognized Otis Elevator Company as a leading service provider in China for its consistent national service model, standardized processes and best-in-class response time. Otis is a unit of United Technologies Corp. (NYSE: UTX).
Otis was the only elevator company to receive the distinction and one of only 15 companies selected out of the 2,339 evaluated.
CAQP, an organization affiliated with the Chinese government, measured each company's responsiveness to service calls across 78 cities in China over the past seven years. Since 1992, CAQP has played an active and authoritative role in promoting product, project and service quality across China.
"We take great pride in developing one of the best customer service models throughout the world," said Otis President Ari Bousbib. "Otis is committed to deploying this model across China."
Otis offers industry-leading, customized maintenance programs, ensuring the highest level of service to every customer. Otis' comprehensive service offering provides customers quick response times, maximum equipment run time and peace of mind. Customers can contact the OTISLINE(R) communications center, Otis' 24-hour-a-day response line. Otis' other service capabilities include remote elevator monitoring; eService, an Internet-based system that provides access to equipment service history, maintenance records and tracking of equipment progress; technologically advanced preventive maintenance programs; extensive spare parts inventory; comprehensive upgrade opportunities; and the largest and best trained field experts in the industry.
Other companies receiving the award included Haier Group, Siemens China, Samsung China, Founder Group and China Telecommunications Corp.
This is the second time in six months that a Chinese government agency has recognized Otis for exceptional service quality. In late 2007, the OTISLINE communications center was recognized as one of the best call center operations in China by the Ministry of Information Industry of the People's Republic of China.
Otis Elevator Company is the world's largest manufacturer and maintainer of people-moving products including elevators, escalators and moving walkways. With headquarters in Farmington, Connecticut, Otis employs 63,000 people, offers products and services in more than 200 countries and territories and maintains 1.6 million elevators and escalators worldwide. United Technologies Corp., based in Hartford, Connecticut, is a diversified company providing high technology products and services to the building and aerospace industries.
