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Commitment to service excellence earns RS Components accolade from Customer Service Institute of Australia
SYDNEY, Nov. 10, 2011 /PRNewswire-Asia/ -- RS Components (RS), the trading brand of Electrocomponents plc (LSE:ECM), the world's leading high service distributor of electronics and maintenance products, has been named the ‘Highly Commended New South Wales (NSW) Medium Business' at the 2011 Australian Service Excellence Awards organised by the Customer Service Institute of Australia.
The award is part of the 10th annual Australian Service Excellence Awards, which recognises excellence, best practice and innovation in customer service within Australia. Participating companies are judged based on stringent criteria, such as innovation and improvement, philosophy, management and leadership.
Over 700 guests graced the annual event, which was held at the Sydney Convention and Exhibition Centre. The winners were chosen from Australia's top and most successful customer service organisations. RS Components joined a host of other award recipients, including Telstra, Hewlett-Packard, American Express and Virgin Australian, who were all honoured at the presentation ceremony on 26 October 2011.
"We are extremely honoured to receive this award," said Rita Pezzinga, Customer Service Manager (Australia and New Zealand), RS Components. "Customer service excellence is at the heart of our business, and we are committed to providing consistent and high-value service to our customers. I'd like to thank the entire Australian team for all their hard work that has earned us this commendation."
About RS Components
RS Components and Allied Electronics are the trading brands of Electrocomponents plc, the world's leading high service distributor of electronics and maintenance products. Through operations in 32 countries and 17 warehouses, the Group serves 1.6 million customers worldwide and distributes 550,000 products ranging from semiconductors and optoelectronics to power tools and protective clothing. The product and service portfolio supports the entire product lifecycle from R&D through pre-production to maintenance and repair. The Group ships more than 46,000 parcels on the same day the orders are received.
Electrocomponents is listed on the London Stock Exchange and in the last financial year to 31 March 2011 had revenues of GBP1.18bn.
For more information, please visit the website at www.rs-components.com.
Contacts:
RS Components
Tan Soo Chun
PR Manager -- Asia Pacific
Tel: +65 6391 5745
Email: soochun.tan@rs-components.com
Further information is available via these links:
RS Components on Linkedin
http://www.linkedin.com/company/rs-components
