SHANGHAI, April 21 /PRNewswire-Asia/ -- Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today announces that the hotel giant will launch the largest dedicated hotel customer contact centre in China during the end of April 2009. In celebration of the upcoming launch of the Customer Contact Centre, Starwood Hotels & Resorts will kick off a series of attractive "not to missed" irresistible deals and offers in the region. More information on the deals will be made available shortly.
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As the largest dedicated hotel contact centre in China, this latest Customer Contact Centre will be located in the city of Guangzhou and will be equipped with the latest state-of-the-art contact centre technologies and infrastructure to ensure we provide the best level of service and support to our guests, customers and hotels.
"The opening of a dedicated hotel customer contact centre here in China is testimony to the level of commitment by Starwood Hotels & Resorts to the importance and great potential of this region. With 47 hotels currently operating in Greater China and over 60 hotels under construction to date, with more to be signed, this Customer Contact Centre will play an important role in helping us connect with our customers and offering them quality customer care," commented by Qian Jin, Senior Vice President of Operations, China & Taiwan, Starwood Hotels & Resorts.
By 2020, China will generate more than 100 million outbound trips a year, making it one of the largest origins of outbound travel in the world. With the rising affluence of Chinese travellers both for leisure and business, it is paramount that the Starwood China Customer Contact Centre will also be able to serve the outbound travel needs of the Chinese consumers. "China is currently home to the largest number of Starwood hotels outside of North America, and has the largest pipeline of new hotels outside of the United States. We are thrilled to be able to offer an unprecedented level of service and support to one of the world's fastest growing regions, and firmly believe this will play a critical role in the growth of the region. " said Patricia Neo, Senior Director for Asia Pacific, Customer Contact Centres, Starwood Hotels & Resorts.
Through a differentiated level of service, the Starwood China Customer Contact Centre will open up new opportunities to get to know the customers better, build stronger relationships with them and ultimately, generate business for China hotels.
Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc. is one o f the leading hotel and leisure companies in the world with 960 properties in 97 countries and 145,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis(R), The Luxury Collection(R), W(R), Westin(R), Le Meridien(R), Sheraton(R), Four Points(R) by Sheraton, and the recently launched Aloft(SM), and Element(SM). Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit http://www.starwoodhotels.com .
(Note: This press release contains forward-looking statements within the meaning of federal securities regulations. Forward-looking statements are not guarantees of future performance or events and involve risks and uncertainties and other factors that may cause actual results or events to differ materially from those anticipated at the time the forward-looking statements are made. These risks and uncertainties are presented in detail in our filings with the Securities and Exchange Commission. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be attained or that results and events will not materially differ. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.)
