SINGAPORE, July 28 /PRNewswire-Asia/ -- Intregen is pleased to announce the launch of its GenTalk800 product for corporate clients. GenTalk800 is a global, inbound calling service that complements traditional toll-free services, providing for the first time a global solution that saves costs, increases customer productivity, and makes available a host of new value-added services.
The first corporate application of Intregen's innovative and patented technology is with Singapore Airlines, which has just launched an automated, global SMS contact service for its Solitaire Priority Passenger Service (PPS) club members. GenTalk800 provides Singapore Airlines PPS members with a convenient and cost effective way for passengers to contact the airline from anywhere in the world, using Intregen's patented technology.
A passenger will now find it much easier to contact his or her airline while travelling, simply by sending an SMS text message. Once the SMS is sent from their mobile phones, customers will automatically receive a callback from the airline's customer service representative. Call clarity is also excellent with all call traffic travelling over Intregen's high-quality, global IDD network.
A unique feature of this service is that passengers no longer have to search for the local contact number of their airline in cities they fly to. They simply send an SMS to a global gateway number, and will be connected to a call center quickly and conveniently. The system is intelligent and is able to connect the caller to the appropriate call center to handle their inquiry, anywhere in the world.
There is also significant branding value as customers now dial for service via an SMS using keywords, which can reflect a company's name or one of its brands, rather than having to remember many phone numbers. Calling by name in this way is natural and intuitive, and callers can easily remember how to contact their favorite vendors by one global name, from anywhere in the world.
Besides airlines, Chris Lang, co-founder of Intregen Singapore, and Chief Technology Officer, said that "any regional or global business would benefit from our GenTalk800 product, as it gives them an attractive and convenient way to service their clients, enhance customer satisfaction, while lowering their toll free service costs. As a result, they build brand loyalty with their customers and encourage repeat business. The system is ideal for banking, finance, insurance, logistics, media, information, and related businesses, as well as the public sector."
ABOUT INTREGEN:
Intregen is a Singapore-based technology company, focused on providing the next generation of mobile telephony services for businesses and individuals. We distribute our services directly and through a variety of global and regional channels including distributors, resellers, carriers, service providers, call center operators, portals, social networks, and other organizations. Together with private equity investors, Spring Singapore is a founding investor in the firm, through its Spring SEEDS program.
Intregen's technology is also available via its smartphone, GenSmart, which is sold in SingPost offices in Singapore. A new initiative underway is to make Intregen's technology available via downloaded applications in popular smartphones. Such apps will be available in online stores soon.
More details on Intregen is available at http://www.intregen.com
For media enquires, please contact:
Ellen Grefaldo
Tel: +65-9271-9075
