omniture

China Customer Relations Centers, Inc. Announces Unaudited Financial Results for the First Half of 2019

TAI'AN, China, Nov. 23, 2019 /PRNewswire/ -- China Customer Relations Centers, Inc. (NASDAQ: CCRC) ("CCRC" or the "Company"), a leading call center business process outsourcing ("BPO") service provider in China, today announced its financial results for the six months ended June 30, 2019.

First Half of 2019 Highlights (all comparisons to prior year unless noted)

  • Revenues increased by 11.0% to $73.3 million driven by continued expansion of business.
  • Gross profit decreased by 7.8% to $18.7 million. Gross margin decreased by 5.1 percentage points to 25.5%.
  • Operating income decreased by 57.2% to $5.3 million. Operating margin was 7.3%, compared to 18.8% for the same period of the prior year.
  • Net income attributable to common shareholders decreased by 54.7% to $5.0 million.
  • EPS attributable to common shareholders was $0.27, versus $0.60 for the same period of the prior year.
  • As of June 30, 2019, the Company had service capacity of 21,216 seats, compared to 18,384 seats at the end of 2018.

First Half of 2019 Unaudited Financial Results  



For the Six Months Ended June 30,

($ millions, except per share data)


2019


2018


% Change

Revenues


$73.3


$66.0


11.0%

Gross profit


$18.7


$20.2


-7.8%

Gross margin


25.5%


30.6%


-5.1 pp

Operating income


$5.3


$12.4


-57.2%

Operating margin


7.3%


18.8%


-11.5 pp

Net income attributable to CCRC


$5.0


$11.0


-54.7%

EPS - basic and diluted


$0.27


$0.60


-54.7%

Revenues

For the six months ended June 30, 2019, revenues increased by $7.2 million, or 11.0%, to $73.3 million from $66.0 million for the same period of the prior year. We continued to see strong demand for our business from existing BPO clients as well as new clients during the six months ended June 30, 2019. As of June 30, 2019, The Company had 33 call center locations in 16 provinces, autonomous regions and municipalities in China, including Shandong, Jiangsu, Anhui, Hebei, Xinjiang, Guangxi, Jiangxi, Chongqing, Beijing, Henan, Shanghai, Sichuan, Yunnan, Guangdong, Heilongjiang and Hubei with a capacity approximately of 21,216 seats which increased by 15.4% from 18,384 seats at the end of 2018.

Cost of revenues

Cost of revenues consists primarily of salaries, payroll taxes and employee benefits costs of our customer service associates and other operations personnel. Cost of revenues also includes direct communications costs, rent expense, information technology costs, and facilities support. Cost of revenues increased by $8.8 million, or 19.3%, to $54.6 million for the six months ended June 30, 2019 from $45.8 million for the same period of the prior year. As a percentage of revenues, cost of revenues was 74.5% for the six months ended June 30, 2019, compared to 69.4% for the same period of the prior year.

Gross profit and gross margin

Gross profit decreased by $1.6 million, or 7.8%, to $18.7 million for the six months ended June 30, 2019 from $20.2 million for the same period of the prior year. Gross margin decreased by 5.1 percentage points to 25.5% for the six months ended June 30, 2019 from 30.6% for the same period of the prior year.

Selling, general and administrative expense

Selling, general and administrative ("SG&A") expenses increased by $5.5 million, or 71.2%, to $13.3 million for the six months ended June 30, 2019 from $7.8 million for the same period of the prior year. The increase in SG&A expenses was primarily related to higher payroll expenses as a result of increased headcount, as well as increased marketing and R&D expenses. As a percentage of revenues, SG&A expenses increased from 11.8% for the six months ended June 30, 2018 to 18.2% for the six months ended June 30, 2019.

Operating income and operating margin

Income from operations decreased by $7.1 million, or 57.2%, to $5.3 million for the six months ended June 30, 2019 from $12.4 million for the same period of the prior year. The decrease in operating income was mainly due to a significant increase in SG&A expenses. Operating margin was 7.3% for the six months ended June 30, 2019, compared to 18.8% for the same period of the prior year.

Other income

We received government grants, which are discretionary and unpredictable in nature, of $0.6 million during the six months ended June 30, 2019, in line with the amount received during the same period of the prior year. Government grants as a percentage of net income were 11.0% for the six months ended June 30, 2019, compared to 5.2% for the same period of the prior year. Total other income, net of other expenses, increased by $0.2 million, or 35.0%, to $0.7 million for the six months ended June 30, 2019 from $0.5 million for the same period of the prior year.

Income before provision for income taxes

Income before provision for income taxes decreased by $6.9 million, or 53.5%, to $6.0 million for the six months ended June 30, 2019 from $13.0 million for the same period of the prior year. The decrease in income before provision for income taxes was mainly due to the increase in SG&A expenses and the decrease of gross profit.

Income taxes

Provision for income taxes was $1.0 million for the six months ended June 30, 2019, compared to $1.9 million for the same period of the prior year.

Net income and earnings per share

Net income decreased by $6.0 million, or 54.4%, to $5.1 million for the six months ended June 30, 2019 from $11.1 million for the same period of the prior year. After deducting net income attributable to noncontrolling interest, net income attributable to common shareholders was $5.0 million, or $0.27 per basic and diluted share, for the six months ended June 30, 2019, compared to $11.0 million, or $0.60 per basic and diluted share, for the same period of the prior year.

Financial Conditions

As of June 30, 2019, the Company had cash of $21.8 million, compared to $24.4 million at December 31, 2018. Total working capital was $43.8 million as of June 30, 2019, compared to $41.1 million at the end of 2018.

Net cash used in operating activities was $1.3 million for the six months ended June 30, 2019, compared to $0.1 million for the same period of the prior year. Net cash used in investing activities was $1.3 million for the six months ended June 30, 2019, compared to $1.6 million for the same period of the prior year. Net cash provided by financing activities was $31,215 for the six months ended June 30, 2019, compared to $3.9 million for the same period of the prior year.

Notice

Rounding amounts and percentages: Certain amounts and percentages included in this press release have been rounded for ease of presentation. Percentage figures included in this press release have not in all cases been calculated on the basis of such rounded figures, but on the basis of such amounts prior to rounding. For this reason, certain percentage amounts in this press release may vary from those obtained by performing the same calculations using the figures in the financial statements. In addition, certain other amounts that appear in this press release may not sum due to rounding.

About China Customer Relations Centers, Inc.

The Company is a leading BPO service provider in China focusing on the complex, voice-based and online-based segments of customer care services, including:

  •  customer relationship management;
  •  technical support;
  •  sales;
  •  customer retention;
  •  marketing surveys; and
  •  research.

The Company's service is currently delivered from call centers located in Provinces of Shandong, Jiangsu, Henan, Guangdong, Yunnan, Hubei, Jiangxi, Hebei, Anhui, Sichuan, the Xinjiang Uygur Autonomous Region, the Guangxi Zhuang Autonomous Region, and Chongqing City, with a capacity of approximately 21,216 seats. More information about the Company can be found at: www.ccrc.com.

Forward-Looking Statement

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements.  Specifically, the Company's statements regarding its: 1) anticipated increase in SG&A costs; and 2) continued growth and business outlook, are forward-looking statements. Forward-looking statements are not guarantee of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following:  the Company's goals and strategies; the Company's future business development; product and service demand and acceptance; changes in technology; economic conditions; the growth of the call center business process outsourcing market in China; reputation and brand; the impact of competition and pricing; government regulations; fluctuations in general economic and business conditions in China and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the Securities and Exchange Commission.  For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the U.S. Securities and Exchange Commission, which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forwardlooking statements to reflect events or circumstances that arise after the date hereof.

For more information, please contact:

Tony Tian, CFA 
Weitian Group LLC
Email: ttian@weitianco.com
Phone: +1-732-910-9692

 

 

CHINA CUSTOMER RELATIONS CENTERS, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS








 June 30, 


 December 31, 



2019


2018



(Unaudited)



ASSETS

 Cash and cash equivalents 

$

21,752,754

$

24,419,912

 Accounts receivable, net 


35,526,298


30,050,506

 Prepayments 


2,223,098


1,689,835

 Prepayment, related party 


93,524


91,618

 Due from related parties, net 


156,612


199,994

 Income taxes recoverable 


323,421


527,995

 Other current assets 


2,058,991


1,959,923

     Total current assets 


62,134,698


58,939,783

 Equity investments 


3,497,145


3,491,653

 Property and equipment, net 


8,100,759


8,290,460

 Deferred tax assets 


486,774


486,009

 Operating lease right-of-use assets (1) 


6,048,124


-

 Operating lease right-of-use assets - related party (1)


246,424


-

     Total non-current assets 


18,379,226


12,268,122

 Total assets 

$

80,513,924

$

71,207,905






 LIABILITIES AND EQUITY 

 Accounts payable 

$

454,489

$

610,724

 Accounts payable - related parties 


107,787


162,112

 Accrued liabilities and other payables 


3,498,630


5,673,159

 Deferred revenue 


248,642


361,636

 Wages payable 


7,500,248


7,082,138

 Income taxes payable  


308,838


364,157

 Operating lease liabilities, current (1) 


2,371,341


-

 Operating lease liabilities - related party, current (1) 


162,134


-

 Short term loan 


3,641,342


3,635,623

     Total current liabilities 


18,293,451


17,889,549

Operating lease liabilities, non-current (1)


3,762,816


-

Operating lease liabilities - related party, non-current (1)


84,290


-

     Total non-current liabilities 


3,847,106


-

     Total liabilities 


22,140,557


17,889,549






 Equity  





 Common shares, $0.001 par value, 100,000,000 shares authorized, 18,329,600 shares issued and outstanding as of June 30, 2019 and December 31, 2018 


18,330


18,330

 Additional paid-in capital 


15,074,267


11,202,396

 Retained earnings 


40,384,829


40,065,822

 Statutory reserves 


4,714,362


3,916,149

 Accumulated other comprehensive loss 


(2,599,026)


(2,592,289)

     Total China Customer Relations Centers, Inc. shareholders' equity   


57,592,762


52,610,408

 Noncontrolling interest 


780,605


707,948

     Total equity   


58,373,367


53,318,356

 Total liabilities and equity 

$

80,513,924

$

71,207,905






(1) On January 1, 2019, the Company adopted ASU 2016-02, "Leases (Topic 842)", using the optional transition method where no adjustments are made to the comparative periods. Adoption of the standard resulted in the recognition of operating lease right-of-use assets and operating lease liabilities for lease contracts having terms beyond 12 months period on the consolidated balance sheet as of January 1, 2019. 

 

 

CHINA CUSTOMER RELATIONS CENTERS, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME

(Unaudited)










For The Six Months Ended June 30,




2019


2018







Revenues, net

$

73,274,748

$

66,036,657

Cost of revenues


54,623,472


45,803,839

Gross profit


18,651,276


20,232,818

Operating expenses:





Selling, general & administrative expenses


13,329,194


7,787,102


Total operating expenses


13,329,194


7,787,102

Income from operations


5,322,082


12,445,716

Interest expense


(30,475)


(120,659)

Government grants


555,229


572,245

Other income


201,945


80,470

Other expense


(20,722)


(9,270)


Total other income


705,977


522,786

Income before provision for income taxes


6,028,059


12,968,502

Income tax provision 


961,021


1,863,761

Net income


5,067,038


11,104,741

Less: net income attributable to noncontrolling interest


77,947


96,893

Net income attributable to China Customer Relations Centers, Inc.

$

4,989,091

$

11,007,848







Comprehensive income





Net income 

$

5,067,038

$

11,104,741

Other comprehensive income (loss)






Foreign currency translation adjustment


(6,737)


(1,097,615)

Total Comprehensive income


5,060,301


10,007,126

Less: Comprehensive income attributable to noncontrolling interest


140,467


74,487

Comprehensive income attributable to China Customer Relations Centers, Inc.

$

4,919,834

$

9,932,639







Earnings per share attributable to China Customer Relations Centers, Inc. 





Basic

$

0.27

$

0.60

Diluted

$

0.27

$

0.60

Weighted average common shares outstanding





Basic


18,329,600


18,329,600

Diluted


18,329,600


18,329,600

 

 

CHINA CUSTOMER RELATIONS CENTERS, INC. AND SUBSIDIARIES 

CONSOLIDATED STATEMENTS OF CASH FLOWS 

(Unaudited)






For The Six Months Ended June 30,


2019


2018


$


$

Cash flows from operating activities




Net income 

5,067,038


11,104,741

Adjustments to reconcile net income to net cash provided by operating activities:




Depreciation and amortization

2,845,134


1,219,183

Loss on disposal of property and equipment

68,475


3,366

Deferred income taxes

-


(128,150)

Changes in assets and liabilities:




Accounts receivable, net

(5,493,897)


(9,911,512)

Due from related parties, net

-


(94,772)

Prepayments

(917,156)


(1,178,806)

Prepayment, related party

(1,783)


-

Operating lease liabilities

(843,053)


-

Other current assets

(97,228)


(377,832)

Accounts payable

(130,978)


624,601

Accounts payable - related parties

(55,237)


(6,414)

Wages payable

412,029


398,411

Income taxes recoverable

207,879


-

Income taxes payable

(56,564)


322,647

Deferred revenue

(114,931)


(186,486)

Accrued liabilities and other payables

(2,226,854)


(1,896,512)

Net cash used in operating activities

(1,337,126)


(107,535)

Cash flows from investing activities




Purchase of property and equipment

(1,371,577)


(1,720,478)

Proceeds from sale of property and equipment

28,210


71

Repayment from related parties

44,222


117,802

Net cash used in investing activities

(1,299,145)


(1,602,605)

Cash flows from financing activities




Borrowings from short term loans

3,725,560


3,891,596

Repayment of short term loans

(3,694,345)


-

Net cash provided by financing activities

31,215


3,891,596

Effect of exchange rate changes on cash and cash equivalents

(62,102)


(358,552)

Net change in cash and cash equivalents

(2,667,158)


1,822,904

Cash and cash equivalents, beginning of the period

24,419,912


18,628,365

Cash and cash equivalents, end of the period

21,752,754


20,451,269

Supplemental cash flow information




   Interest paid

82,531


120,659

   Income taxes paid

1,139,416


1,647,613

Non-cash investing and financing activities




Transfer from prepayments to property and equipment

-


176,730

Liabilities assumed in connection with purchase of property and equipment

17,792


49,318

 

Cision View original content:http://www.prnewswire.com/news-releases/china-customer-relations-centers-inc-announces-unaudited-financial-results-for-the-first-half-of-2019-300963908.html

Source: China Customer Relations Centers, Inc.
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