GUANGZHOU, China, Sept. 30, 2019 /PRNewswire/ -- On September 10, 2019, Hitachi Elevator (China) Co., Ltd. and the Ping An Finance Centre, Shenzhen signed an elevator maintenance cooperation agreement. The signing of this agreement marks a new milestone in the partnership between the two parties.
The Ping An Finance Centre, a Ping An Group landmark project, is the tallest building in Southern China as well as one featuring technological highlights and an architectural design that reflects a culture that is unique to Shenzhen. Jones Lang Lasalle, one of the world's leading and professional real estate service companies, acts as the manager of the property. In April of this year, the Ping An Finance Centre was confirmed by the Council on Tall Buildings and Urban Habitat (CTBUH) as the World's Tallest All-Office Building, the Tallest Building in Southern China and the Best Tall Building of 2019.
As part of the partnership, Hitachi Elevator provides a vertical traffic solution involving 115 elevators, which includes one in the north tower whose lift height reaches 548.2 meters, the highest lifting height among all of Hitachi's installations worldwide. The type of fire elevator used in this installation has an average speed of up to 10 meters per second. In addition, Hitachi brings more room for improvement to the service scenario of the building through a number of artificial intelligence technologies, including a target floor reservation system and the application of big data. From installation to service, Hitachi Elevator has received positive feedback and acclaim from owners, the general contractor and industry watchers, garnering a number of awards, among them, honors for "Advanced Contractor for Quality, Safety and Civilized Construction" and "Leading Management Organization".
At the signing ceremony, Xu Lei, head of the property management team under the division responsible for real estate investment and asset management, said that the Ping An Finance Centre has already been operative for three years and that Hitachi Elevator has guaranteed the safe, stable and convenient transport of employees who work in the building and their customers with its high-quality products and services. As a representative of the property manager, Chen Qiqi, senior director of property and assets management at JLL South China, said that elevators are an indispensable part of high-rise buildings and it behooves the buildings' managers to ensure their safety. The signing ceremony portrayed the great importance that the property service center of the Ping An Finance Centre has attached to this effort.
In order to better provide quality elevator maintenance services and further enhance vertical transportation services in buildings, Xu Junjie, general manager of engineering at Hitachi Elevator, said that the company has listed the Ping An Finance Centre as a national elevator maintenance demonstration project with China's state-level authorities with oversight of the industry and established the Golden Customer Service Center by assembling a team of the firm's best performing service engineers. Based on Hitachi Group's AIoT technology, they collect, analyze and process data about the Hitachi elevators serving the building and generate personalized maintenance and upgrade plans, delivering customized services across the entire lifecycle of the equipment.
In recent years, China's elevator market has entered a stable period of growth. Follow-up services including maintenance and upgrades have become new business growth points once an elevator has been installed. As a result, Hitachi Elevator is accelerating its transformation into a service provider, which, through IoT technology, can achieve tracking and maintenance across the entire process from production to aftersales support. To date, Hitachi Elevator has more than 300,000 elevators under warranty. Hitachi Elevator took the lead in implementing a standard wireless remote monitoring system for all elevators in 2013. At present, more than 220,000 elevators are being monitored at Hitachi's cloud service center. Through the firm's strong abilities in analyzing elevator data, Hitachi Elevator has shifted from reactive to proactive maintenance, using predictive technologies to detect issues before they become problems. Through cloud computing and big data, the firm delivers a preventive maintenance solution by combining the elevator's technical specifications with actual service life and service conditions. Looking ahead, Hitachi Elevator will continue to grow its services, big data and intelligence arms, in a move to support ongoing innovation and transformation across China's real estate sector.
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