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HONG KONG, June 19, 2013 /PRNewswire/ -- DHL Express, the world's leading international express services provider, has once again been recognized at the 2012/13 Customer Relationship Excellence Awards (CRE Awards), winning a total of five categories for its Hong Kong office including Customer Service Contact Center of the Year (Logistics -- Under 300 seats) and Global Support Service of the Year (Logistics) in the corporate category. This is the third consecutive year the company has been recognized in the CRE Awards, underscoring the local team's industry-leading customer service standards.
Three awards and merit also went to individual staff members for their outstanding commitment to client satisfaction, including Customer Service Manager of the Year (Contact Center) for Rosanna Yim Wai Kwan, Customer Service Team Leader of the Year (Contact Center) for Louisa Chung Wai Chu and Customer Service Professional of the Year (Contact Center) for Joe Chu Siu Kin.
Organized by the Asia Pacific Customer Service Consortium (APCSC), the ceremony for the 11th year of the Awards took place in Hong Kong on June 14, 2013, recognizing service quality and customer relationship excellence across Asia Pacific.
Jerry Hsu, CEO, DHL Express Asia Pacific, said, "Being recognized again at the CRE Awards is testimony that we are heading in the right direction with our continued emphasis on customer service. This year our priority has been to reinforce a customer-centric culture across the company that sees us collecting and analyzing customer feedback via all communications channels, in order to provide a consistently high-level customer experience. With happy and motivated staff, as well as excellent service quality and customer understanding, DHL Express delivers first-class customer service that differentiates our company from our competitors."
Ken Lee, Head of Commercial, Asia Pacific and Managing Director, Hong Kong and Macau, DHL Express said, "DHL is honored to receive these awards that recognize our efforts to be a provider of choice. Customer service is the centerpiece of our business and we strive to create a positive experience for our customers every time we communicate with them. This recognition from APSCS further strengthens our dedication to simplify customers' lives through our extensive global network covering over 220 countries and territories, and best in class customer service."
The CRE Awards promote service quality and customer relationship excellence across Asia, recognizing those at every level who contribute to the success of both their customers and the organizations that they serve. Companies are judged through a 360 degree assessment using the Customer Service Quality Standard, providing an overview of their effectiveness and quality, before a public vote decides the final winner. Individual entrants are interviewed by a member of the CRE Awards panel to assess their attitude, dedication and value contribution to customer service and the company.
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DHL -- The Logistics company for the world
DHL is the global market leader in the logistics industry and "The Logistics company for the world". DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education.
DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2012.
