IR announces Iris for Card Payments: AI-powered observability that sees transactions end-to-end
SYDNEY, June 23, 2026 /PRNewswire/ -- Leading global observability software provider Integrated Research ("IR") today announced Iris for Card Payments, the AI‑powered assistant designed to help payments teams detect issues earlier, understand their impact faster, and act before revenue and custom...
IR further extends end‑to‑end observability for contact centers with Collaborate for NICE CXone
SYDNEY, June 18, 2026 /PRNewswire/ -- Integrated Research ("IR"), a leading global observability software provider, today announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world's most widely adopted cloud contact center platforms. Part of the relea...
IR launches Iris for HPE Nonstop, bringing AI-powered observability insights to mission-critical infrastructure
SYDNEY, June 17, 2026 /PRNewswire/ -- Integrated Research (ASX: IRI, "IR"), a
leading global provider of observability solutions for mission‑critical
payments, infrastructure and communications, today announced the launch of Iris
for Nonstop
Meet Iris: The only conversational AI intelligence layer built for multi-vendor UC&C observability
SYDNEY, Dec. 3, 2025 /PRNewswire/ -- Leading global observability software
companyIntegrated Research (ASX:IRI, 'IR') has today unveiled Iris
IR launches new observability-as-a-service platform Prognosis Elevate as hybrid IT complexity surges
Highlights: * Prognosis Elevate is observability-as-a-service for enterprises managing thousands of UC&C endpoints across multiple vendors. * Supports regulated sectors that must balance cloud agility with on-prem and data-residency compliance. * Backed by IR's global 24/7 DevOps and servic...
Top 10 Bank Chooses IR to Power High Value Payments Intelligence
SYDNEY, April 24, 2025 /PRNewswire/ -- Integrated Research (IR) (ASX:IRI), the world's most trusted independent provider of observability for business-critical IT ecosystems, today announced that a top 10 global bank has deployed IR'sHigh Value Payments solution to enable real-time visibility and...
IR Launches Capacity Management to Simplify Infrastructure Planning and Prevent Costly Outages
SYDNEY, April 16, 2025 /PRNewswire/ -- Integrated Research (IR) (ASX:IRI), the world's most trusted independent provider of observability for business-critical IT ecosystems, today unveiled a powerful newCapacity Management module with the launch of Prognosis 13.1. By integrating infrastructur...
IR Releases Prognosis 13.1: Setting a New Standard for UC&C Intelligence
SYDNEY, April 8, 2025 /PRNewswire/ -- Integrated Research (IR) (ASX:IRI), the world's most trusted independent provider of observability for business-critical IT ecosystems, today announced a significant milestone with the launch of Prognosis 13.1. IR sees the growing complexity of deploying a...
IR Delivers Deeper Webex Visibility with Support for Dedicated Instance.
ORLANDO, Fla., March 19, 2025 /PRNewswire/ -- Integrated Research (IR) (ASX: IRI) today announced at Enterprise Connect a significant enhancement to its Webex monitoring capabilities: support for Webex Calling Dedicated Instance. This update solidifies IR as the most feature-rich independent We...
Integrated Research welcomes Ian Lowe as CEO
SYDNEY, Oct. 10, 2024 /PRNewswire/ -- Integrated Research (IR) (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has welcomedIan Lowe as Chief Executive Officer. Ian brings over 20 years of leadership...
The Future of Telehealth Relies on Seamless UC&C Monitoring
* IR launches a healthcare bundle to meet the demands of proactive communication monitoring in healthcare organizations. SYDNEY, June 26, 2024 /PRNewswire/ -- IR (ASX:IRI), a leading provider of global performance management and analytics for Unified Communications and Collaboration (UC&C), h...
IR Joins the Genesys AppFoundry Program Unlocking Next-Level Contact Center Performance
* The association benefits customers by effectively monitoring their contact center performance and productivity. SYDNEY, June 18, 2024 /PRNewswire/ -- IR (ASX:IRI), a leading provider of global performance management and analytics for Unified Communications and Collaboration (UC&C), announced...
IR Launches the Future of Remote Workforce Management - RemoteInsight
* The solution enables organizations with unparalleled ear-to-ear visibility for the end user and control over their network infrastructure. SYDNEY, Jan. 31, 2024 /PRNewswire/ -- IR (ASX:IRI), a leading provider of global performance management and analytics for Unified Communications and Colla...
Navigate UC&C Challenges with IR's Collab Compass
* The tool aids organizations to streamline their Unified Communications and Collaboration (UC&C) environments by providing deep insights. SYDNEY, Sept. 20, 2023 /PRNewswire/ -- IR (ASX:IRI) a leading provider of global performance management and analytics for Unified Communications and Collabo...
New Research: UC&C Monitoring can Ease IT Burden and cut Costs
* Spiraling operational and productivity costs can be reduced by proactively monitoring the Unified Communications and Collaboration (UC&C) environment. SYDNEY, June 29, 2023 /PRNewswire/ -- IR (ASX:IRI) a leading provider of global performance management and analytics for Unified Communicati...
IR Empowers HPE NonStop Customers with Business Insight
* This add-on feature enables data access to teams beyond the core NonStop team in large enterprises. SYDNEY, June 20, 2023 /PRNewswire/ -- IR (ASX:IRI), a leading provider of global performance management and analytics for Unified Communications and Collaboration (UC&C), IT infrastructure and ...
IR Streamlines Alerts Management with ServiceNow Integration
* This benefits IT teams to manage alerts and tickets from a single platform. SYDNEY, May 31, 2023 /PRNewswire/ -- IR (ASX:IRI), a leading provider of global performance management and analytics for Unified Communications and Collaboration (UC&C), has enabled two-way integration with ServiceNow...
Too Many Tools Killing IT Productivity
* Research conducted by IR spotlights the time wasted by IT teams working across multiple unified communications and collaboration (UC&C) devices and applications. SYDNEY, April 27, 2023 /PRNewswire/ -- IR (ASX:IRI) a leading provider of global performance management and analytics for Unified ...
25% of IT Practitioners Waste 1 day Each Week on Needless UC&C Tasks
* Research conducted by IR highlights the challenges IT teams face when dealing with evolving unified communications and collaboration (UC&C) environments. SYDNEY, March 27, 2023 /PRNewswire/ -- IR (ASX:IRI) a leading global performance management and analytics provider for unified communicatio...
IR Collaborate Supports Ribbon Core Session Border Controllers
* This enhancement provides added end-to-end visibility for multiple communication systems. SYDNEY, March 22, 2023 /PRNewswire/ -- IR (ASX:IRI), a leading global performance management and analytics provider, has announced enhanced support for Ribbon Core Session Border Controllers (SBCs) when ...
