NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees

HOBOKEN, N.J., May 20, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced the launch of NEVA@home , helping organizations make it easy for their employees to provide continued service excellence even when working remotely. Additionally, NICE has ...

2020-05-20 08:15 6794

NICE inContact Provides Australia and New Zealand Customers New Enhanced Customer Service and Business Continuity Capabilities During COVID-19 Outbreak

SYDNEY, March 16, 2020 /PRNewswire/ -- NICE inContact (Nasdaq: NICE) today announced expanded support forAustralia and New Zealand contact centres to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a free work-from-home module for users of theNICE...

2020-03-16 05:00 4304

NICE Achieves the Highest and Furthest Overall Position in Gartner's Magic Quadrant for Workforce Engagement Management for Fourth Consecutive Year

HOBOKEN, N.J., Feb, 25, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced its recognition as a Leader in Gartner's Magic Quadrant for Workforce Engagement Management[1] report for the fourth consecutive year. NICE is positioned again this year with the highest position on the 'Completeness...

2020-02-25 13:26 5182

NICE Launches ASEAN User Group, Accelerating Knowledge Sharing

HOBOKEN, N.J., Feb. 4, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced the launch of its ASEAN (Association of Southeast Asian Nations) User Group, with more than 120 members representing 70 organizations registered.NICE User Group

2020-02-04 18:56 10633

Asia Pacific Telecom Co. Ltd Uncovers Insight into Customer Journey With NICE Nexidia Analytics

HOBOKEN, N.J., Jan. 30, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced Asia Pacific Telecom Co. Ltd. (APTG) has implemented NICE Nexidia Analytics to improve customer satisfaction. Seeking a solution that would improve efficiency and determine the root cause for repeat calls, APTG chose...

2020-01-30 08:15 1825

Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation

HOBOKEN, N.J., Dec. 11, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. The advanced automation soluti...

2019-12-11 09:46 5382

NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience

HOBOKEN, N.J., Sept. 17, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company inJapan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions an...

2019-09-17 06:00 1468

NICE Announces CX Excellence Award Winners at Interactions Sydney 2019, Applauding Innovation and Exceptional Service

SYDNEY, Sept. 11, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE)  brought Interactions Sydney 2019 to a close byhonouring the winners of its CX Excellence Awards 2019. NICE presented accolades to three organisations that excelled in the delivery of service and adopted innovation to ensure superior cust...

2019-09-11 13:34 12050

NICE Kicks-Off 2019 CX Excellence Awards Program for Australia and New Zealand

HOBOKEN, N.J., Aug. 13, 2019 /PRNewswire/ -- NICE today announced launch of the 2019 CX Excellence Awards program, honoring customers inAustralia and New Zealand (ANZ) for driving creative, innovative customer interactions based on its solutions. The awards will be announced at the Interactions S...

2019-08-13 18:48 7047

NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm

HOBOKEN, N.J., July 22, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that it has been recognized as a Leader in authentication, voice biometrics and fraud prevention by Opus Research. NICE Real-Time Authentication (RTA) stood out among 13 vendors for innovation in the breadth of its o...

2019-07-22 22:06 9502

Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts

HOBOKEN, N.J., March 14, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that a market leading innovative bank will be the first domestic bank inVietnam to use NICE voice biometrics. The bank chose NICE Real-Time Authentication (RTA) and fraud prevention to further secure banking in thei...

2019-03-14 08:15 1700

Frost & Sullivan Commends NICE's Holistic Customer Interaction Solutions for the North American Contact Center Market

NICE makes the most of current technologies to future-proof customers' businesses SANTA CLARA, Calif., June 20, 2017 /PRNewswire/ -- Based on its recent analysis of the contact centers market, Frost & Sullivan recognizes NICE with the 2017 North America Frost & Sullivan Award for Product Line St...

2017-06-20 20:00 1588

Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market

SANTA CLARA, California, Jan. 4, 2017 /PRNewswire/ -- Based on its recent analysis of the hosted/cloud automatic call distribution (ACD) and workforce optimization (WFO) market, Frost & Sullivan recognizes inContact with the 2016 North American Frost & Sullivan Award for Market Leadership in the ...

2017-01-04 20:00 1335