NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility with Its Comprehensive Workforce Management Suite
NICE's workforce management solution maximizes agent flexibility, delivers quality customer experience, reduces operational costs, enhances overall customer loyalty, and improves agent productivity. SAN ANTONIO, June 2, 2022 /PRNewswire/ -- Recently, Frost & Sullivan assessed theIndia workforce ...
Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone
HOBOKEN, N.J., May 12, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced the expansion of its operations inJapan, spearheading the launch of CXone. The industry's leading Contact Center as a Service (CCaaS) platform, NICE CXone will be supported by a dedicated Japanese support and services...
NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences
HOBOKEN, N.J., April 27, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank's adoption of NICE's se...
NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia
SALT LAKE CITY, Utah, Feb. 26, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive ...
Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement
HOBOKEN, N.J., Feb. 10, 2021 /PRNewswire/ -- NICE (Nasdaq: NICE) today
announced that itsWorkforce Management
NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording, Enabling Digital Transformation of Financial Services Organizations
HOBOKEN, N.J., Oct. 29, 2020 /PRNewswire/ -- NICE (NASDAQ: NICE), a leading
provider of financial communication compliance solutions, today announced that
its NICE Trading Recording System (NTR)
NICE inContact CXone Delivers Best-In-Class Contact Center Capabilities to Ergon Energy Retail
SALT LAKE CITY, Sept. 15, 2020 /PRNewswire/ -- NICE inContact
NICE Introduces NEVA@home to Drive Immediate Impact on Service Excellence for Work at Home Employees
HOBOKEN, N.J., May 20, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced
the launch of NEVA@home
NICE inContact Provides Australia and New Zealand Customers New Enhanced Customer Service and Business Continuity Capabilities During COVID-19 Outbreak
SYDNEY, March 16, 2020 /PRNewswire/ -- NICE inContact (Nasdaq: NICE) today announced expanded support forAustralia and New Zealand contact centres to eliminate potential disruptions during the current COVID-19 outbreak. NICE inContact is providing a free work-from-home module for users of theNICE...
NICE Achieves the Highest and Furthest Overall Position in Gartner's Magic Quadrant for Workforce Engagement Management for Fourth Consecutive Year
HOBOKEN, N.J., Feb, 25, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced its recognition as a Leader in Gartner's Magic Quadrant for Workforce Engagement Management[1] report for the fourth consecutive year. NICE is positioned again this year with the highest position on the 'Completeness...
NICE Launches ASEAN User Group, Accelerating Knowledge Sharing
HOBOKEN, N.J., Feb. 4, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced
the launch of its ASEAN (Association of Southeast Asian Nations) User Group,
with more than 120 members representing 70 organizations registered.NICE User
Group
Asia Pacific Telecom Co. Ltd Uncovers Insight into Customer Journey With NICE Nexidia Analytics
HOBOKEN, N.J., Jan. 30, 2020 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced Asia Pacific Telecom Co. Ltd. (APTG) has implemented NICE Nexidia Analytics to improve customer satisfaction. Seeking a solution that would improve efficiency and determine the root cause for repeat calls, APTG chose...
Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
HOBOKEN, N.J., Dec. 11, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. The advanced automation soluti...
NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience
HOBOKEN, N.J., Sept. 17, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company inJapan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions an...
NICE Announces CX Excellence Award Winners at Interactions Sydney 2019, Applauding Innovation and Exceptional Service
SYDNEY, Sept. 11, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) brought Interactions Sydney 2019 to a close byhonouring the winners of its CX Excellence Awards 2019. NICE presented accolades to three organisations that excelled in the delivery of service and adopted innovation to ensure superior cust...
NICE Kicks-Off 2019 CX Excellence Awards Program for Australia and New Zealand
HOBOKEN, N.J., Aug. 13, 2019 /PRNewswire/ -- NICE today announced launch of the 2019 CX Excellence Awards program, honoring customers inAustralia and New Zealand (ANZ) for driving creative, innovative customer interactions based on its solutions. The awards will be announced at the Interactions S...
NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm
HOBOKEN, N.J., July 22, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that it has been recognized as a Leader in authentication, voice biometrics and fraud prevention by Opus Research. NICE Real-Time Authentication (RTA) stood out among 13 vendors for innovation in the breadth of its o...
Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts
HOBOKEN, N.J., March 14, 2019 /PRNewswire/ -- NICE (Nasdaq: NICE) today announced that a market leading innovative bank will be the first domestic bank inVietnam to use NICE voice biometrics. The bank chose NICE Real-Time Authentication (RTA) and fraud prevention to further secure banking in thei...
Frost & Sullivan Commends NICE's Holistic Customer Interaction Solutions for the North American Contact Center Market
NICE makes the most of current technologies to future-proof customers' businesses SANTA CLARA, Calif., June 20, 2017 /PRNewswire/ -- Based on its recent analysis of the contact centers market, Frost & Sullivan recognizes NICE with the 2017 North America Frost & Sullivan Award for Product Line St...
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
SANTA CLARA, California, Jan. 4, 2017 /PRNewswire/ -- Based on its recent analysis of the hosted/cloud automatic call distribution (ACD) and workforce optimization (WFO) market, Frost & Sullivan recognizes inContact with the 2016 North American Frost & Sullivan Award for Market Leadership in the ...
