NICE Kicks-Off 2019 CX Excellence Awards Program for Australia and New Zealand

NICE set to honor Australia and New Zealand customers for demonstrating excellence in three distinct categories
2019-08-13 18:48 7047

HOBOKEN, N.J., Aug. 13, 2019 /PRNewswire/ -- NICE today announced launch of the 2019 CX Excellence Awards program, honoring customers in Australia and New Zealand (ANZ) for driving creative, innovative customer interactions based on its solutions. The awards will be announced at the Interactions Sydney 2019 conference to take place on 10 September at the Hyatt Regency, Sydney.

The 2019 CX Excellence Awards program is free to enter and open to all NICE and NICE inContact customers in the region. Organizations that have used NICE solutions, including for analytics, quality management, cloud, workforce management, interaction recording and compliance, are eligible to submit their nominations in the following categories that comprise the awards:

  • Cloud Excellence - This award will recognize customers who harnessed cloud solutions to achieve their business goals. The award winner will demonstrate noteworthy business impact, cost reductions and best practices, including efficiency of roll-out and solution adoption.
  • Customer Experience Excellence - This category will acknowledge customers who own the decisive moment in customer interactions. The award winner will illustrate their journey to improving customer experience and the resulting boost in first call resolution, service level or Net Promoter Score (NPS).
  • Employee Engagement Excellence - This category will celebrate customers who have leveraged solutions to successfully engage and motivate their workforce. The winner will demonstrate notable changes in agent absenteeism, attrition and agent utilization.

Darren Rushworth, President of NICE APAC, said, "These awards are a symbol of our partnership and dedication to our customers. We are pleased to recognize organizations who have strived for excellence, innovatively driven up employee engagement, delivered excellent service experiences and made a significant positive impact on their business results." 

Interactions Sydney 2019, NICE's flagship customer conference, is a high-profile industry event expected to attract more than 300 key decision makers and influencers from a variety of industries in Australia and New Zealand. At the event, NICE customers, prospects and business partners will gain insights and learn best practices for improving customer experience, increasing operational efficiency and ensuring compliance. Key highlights of the customer conference include keynote sessions by industry leaders from around the world, technology and solution breakout tracks, CX Excellence Awards and solution showcase featuring the offerings from NICE and its industry partners. The event will be held on 9 - 10 September, 2019 at the Hyatt Regency Sydney. More information can be found at

About NICE
NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

Corporate Media Contact
Christopher Irwin-Dudek, 201-561-4442,

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Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

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Source: NICE
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