VoIP
Red Box Launches Next-Gen Voice Capture Platform, Providing a Gateway to Realtime Enterprise Voice Freedom
LONDON and NEW YORK, Sept. 18, 2020 /PRNewswire/ -- Dedicated voice specialist, Red Box, today announces the launch of Conversa, the world's first truly open microservices-based and cloud-agnostic enterprise voice platform, which gives organizations the power to listen, the freedom to share and t...
2020-09-18 21:00
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Red Box launches Compliance Recording Solution for Microsoft Teams
LONDON and NEW YORK, Aug. 17, 2020 /PRNewswire/ -- Red Box, a leading platform for voice, today announces the general availability of its Compliance Recording solution for Microsoft Teams. The solution, which is in the process of being certified as part of Microsoft's new Compliance Recording IS...
2020-08-17 21:00
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Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes in Europe
Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan SANTA CLARA, Calif., Aug. 5, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,European Customer Experience Outsourcing Servi...
2020-08-05 21:06
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Shaping the Next Normal with maaiiconnect
HONG KONG, Aug. 5, 2020 /PRNewswire/ -- The all-in-one customer engagement and
team collaboration platform,maaiiconnect
2020-08-05 15:56
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Red Box Fuels AI-powered Insights Through Integration with Salesforce Einstein Call Coaching on Salesforce AppExchange
LONDON and NEW YORK, July 30, 2020 /PRNewswire/ -- Red Box
2020-07-30 20:00
4373
Dense Air Partners With Spark to Enhance Mobile Broadband Services in New Zealand
AUCKLAND, New Zealand, June 29, 2020 /PRNewswire/ -- Dense Air today announced that in conjunction with Spark it made the first live call via Dense Air's 'Radio-Network-as-a-Service' solution. Both voice and data calls, including Voice-over-LTE calls, were made over Dense Air's 2.6 GHz radio netw...
2020-06-29 20:55
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Europe's Urgent Need for Improved Business Continuity Creates an Unprecedented Opportunity for the UCaaS Market
The market is projected to witness double-digit growth rates with more countries and customer segments adopting mobile UCaaS, says Frost & Sullivan SANTA CLARA, California, June 18, 2020 /PRNewswire/ -- Frost & Sullivan's recent analysis,Growth Opportunities in the European Hosted IP Telephony an...
2020-06-18 20:12
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Vodafone Idea Limited Achieves Major Production Milestone with IBM and Red Hat for its Open Universal Hybrid Cloud for Network and IT workloads
ARMONK, New York and NEW DELHI, May 11, 2020 /PRNewswire/ -- IBM (NYSE: IBM ) announced that Vodafone Idea Limited (VIL) has delivered the first major production milestone for core network functions on its Open Universal Hybrid Cloud, powered by IBM and Red Hat. The platform now enables IT and net...
2020-05-11 19:00
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Ribbon's Enhanced SBC SWe Lite Includes Several New Features for Microsoft Teams Voice Calling from the Azure Cloud
New enhancements include a Quick Launch Wizard from the Microsoft Azure Marketplace, support for SILK high-quality voice services, Azure-based media bypass, and enhanced emergency calling for Microsoft Phone System Direct Routing clients WESTFORD, Massachusetts, April 8, 2020 /PRNewswire/ -- Ri...
2020-04-08 20:00
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Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers
Bright Pattern AI Solution Packs are an industry-first for making Artificial Intelligence easy to deploy in contact centers with immediate ROI SOUTH SAN FRANCISCO, Calif., April 8, 2020 /PRNewswire/ -- Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, to...
2020-04-08 17:00
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Bright Pattern to Provide COVID-19 Support to Call Center Industry with Cloud Solution to Supplement Operations with Remote Workforce
Bright Pattern, leading provider of cloud omnichannel contact center software, is offering special virtual contact center capability for companies impacted by Coronavirus SOUTH SAN FRANCISCO, California, March 19, 2020 /PRNewswire/ -- Bright Pattern has been closely monitoring the developments a...
2020-03-19 17:00
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AVOXI Continues Global Expansion With New Virtual Number Coverage in Asia-Pacific
AVOXI's latest Asia-Pacific release includes virtual number coverage in several high-growth cities and the company's first mobile offering. ATLANTA, March 3, 2020 /PRNewswire/ -- AVOXI, a leading provider of cloud contact center solutions around the world, kicked off its 2020 coverage expansion ...
2020-03-03 07:00
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Dialpad Enters Australia Market, Partners with Untangled ICT for Reseller Services
SAN FRANCISCO, Jan. 30, 2020 /PRNewswire/ -- <>Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), today announced a partnership with Untangled ICT for reseller services inAustralia. The partnership will bring Dialpad's full suite of cloud-native...
2020-01-30 06:00
2019
Huawei Joins HEVC Advance
HEVC Advance Announces the Addition of Huawei as a Licensor and Licensee BOSTON and SHENZHEN, China, Jan. 14, 2020 /PRNewswire/ -- HEVC Advance, an independent licensing administrator, today announced that Huawei Technologies Co., Ltd., along with its affiliates, have become Licensors and Licens...
2020-01-14 23:00
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