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Forrester: No Real Customer Experience Leader in Australia

SYDNEY, Nov. 21, 2019 /PRNewswire/ -- Forrester today released the rankings of itsAustralia 2019 Cu...

2019-11-21 05:00 874

Forrester Releases 2020 Predictions

BEIJING, Oct. 31, 2019 /PRNewswire/ -- Forrester's 2020 predictions

2019-10-31 10:00 402

Forrester: Customer Experience Reaches New Heights In India

NEW DELHI, Sept. 23, 2019 /PRNewswire/ -- Forrester released the rankings from itsIndia 2019 Custom...

2019-09-23 13:16 3828

Forrester: Customer Experience In Singapore Remains Weak

SINGAPORE, Aug. 29, 2019 /PRNewswire/ -- Forrester today released its Singapore 2019 Customer Exper...

2019-08-29 09:00 6193

Forrester: Digital-only banks and insurers will gain ground on traditional players in Asia Pacific in the next two years

SINGAPORE, Aug. 7, 2019 /PRNewswire/ -- Consumers in Asia Pacific are some of the most advanced whe...

2019-08-07 14:21 7535

Forrester: Indian firms with advanced innovation practices grow almost five times faster than their industry average

MUMBAI, India, May 28, 2019 /PRNewswire/ -- There is a direct correlation between being an innovato...

2019-05-28 14:45 1335

Forrester's 2018 Customer Experience Index India Reveals First Signs of CX Slowdown

Study ranks customer experience quality of 36 brands across 6 industries, with no brand achieving e...

2018-12-03 11:30 712

Forrester Releases 2019 Predictions

2019 will be the year that transformation goes pragmatic  BEIJING, Nov. 19, 2019 /PRNewswire/ -- Fo...

2018-11-19 11:15 681

Forrester Releases Inaugural Singapore 2018 Customer Experience Index

Overall perception of the quality of Singaporeans' experiences with brands is poor, according to ...

2018-09-04 10:00 1052

Forrester Wins CIO CHOICE 2018 Honor And Recognition in Business Technology Research And Consulting

NEW DELHI, Feb. 1, 2018 /PRNewswire/ -- For the fifth year in a row, Forrester Research, Inc. (Nasd...

2018-02-01 12:30 942

Forrester Releases India 2017 Customer Experience Index

NEW DELHI, Nov. 21, 2017 /PRNewswire/ -- The quality of customer experience (CX) has improved inInd...

2017-11-21 13:21 1822

Forrester Releases Australia 2017 Customer Experience Index

SYDNEY, Nov. 21, 2017 /PRNewswire/ -- The quality of customer experience (CX) worsened inAustralia,...

2017-11-21 10:37 1657

Forrester Releases 2018 Predictions

BEIJING, Nov. 14, 2017 /PRNewswire/ -- Forrester identified the major dynamics that will shape 2018...

2017-11-14 09:00 1082

Forrester Releases China 2016 Customer Experience Index Scores At CX MARKETING Shanghai

SHANGHAI, Sept. 1, 2016 /PRNewswire/ -- Forrester's China 2016 Customer Experience Index (CX Index™...

2016-09-01 12:00 2717

Forrester to Unveil Customer Experience Index Ranking of Chinese Brands at CX MARKETING Shanghai 2016

BEIJING, Aug. 15, 2016 /PRNewswire/ -- Forrester (Nasdaq: FORR) today announced thatCX MARKETING SH...

2016-08-15 09:00 2350