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SINGAPORE, Oct. 18, 2012 /PRNewswire/ -- RS Components, the trading brand of Electrocomponents plc (LSE:ECM), the world's leading high service distributor of electronics and maintenance products, has been awarded the "2012 China Best Customer Contact Centre -- Customer Service Award". The award is co-sponsored by the China Call Centres and BPO Industry Information Network (51callcenter).
This annual award ceremony is known as the "Oscars" for Chinese contact centres and attracted the participation of more than 600 enterprises. Participating enterprises underwent rigorous selection and assessment by the judging team from China Call Centre. The awards recognise customer service teams and individuals that have made remarkable achievements in the field of contact centres and customer relationship management.
RS Components places a strong emphasis on training and professional development for its customer service teams to strengthen its service quality. In addition, the company participates actively in the "International Customer Service Day" each year to strengthen team cohesion.
At the start of 2012, RS Components established a 'Royal Customer Service' team for its global customers. Through a combination of standardised yet personalised service, the company is able to effectively interact and communicate with customers to speed up the ordering process and better satisfy customer needs, resulting in a win-win situation for both itself and the customer. In addition, RS Components' unique "proactive + reactive" online chat introduced last year not only improved customer loyalty but also increased online order conversion rates by 11 times.
Clement Zheng, Country Manager for China, RS Components said, "RS Components once again was able to stand out from the strong competition; winning the honour of 'China's Best Customer Contact Centre' award is an affirmation of our team's hard work and outstanding performance. RS Components will continue to strengthen its services in order to ensure that customers experience higher standards of professional customer service."
Hundreds of business representatives and senior government officials attended the awards show. Other companies awarded included HP, Philips, China Continent Insurance, General Electric (Medical), and Otis.
About RS Components
RS Components and Allied Electronics are the trading brands of Electrocomponents plc, the world's leading high service distributor of electronics and maintenance products. With operations in 32 countries, we offer more than 550,000 products through the internet, catalogues and at trade counters to over one million customers, shipping more than 46,000 parcels on the same day the orders are received. Our products, sourced from 2,500 leading suppliers, include electronics, automation and control, test and measurement, electrical and mechanical components.
Electrocomponents is listed on the London Stock Exchange and in the last financial year ended 31 March 2012 had revenues of GBP 1.27bn.
For more information, please visit the website at www.rs-components.com.
Further information is available via these links:
Twitter: @RSElectronics; @alliedelec; @designsparkRS
Tweet: RS Components
Hashtags: #ecommerce #electronics
RS Components on Linkedin
http://www.linkedin.com/company/rs-components
Electrocomponents plc
www.electrocomponents.com
RS Components
www.rs-components.com
Editorial Contact:
RS Components
Tan Soo Chun
Public Relations Manager - Asia Pacific
Email: soochun.tan@rs-components.com
Tel: +65 6391 5745
The Hoffman Agency
Alice Cao
Account Executive
Email: acao@hoffman.com
Tel: +21 6203 3366
