Forrester: No Real Customer Experience Leader in Australia

SYDNEY, Nov. 21, 2019 /PRNewswire/ -- Forrester today released the rankings of itsAustralia 2019 Customer Experience Index (CX Index™) , which show that while the overall CX quality inAustr...

2019-11-21 05:00 948

Forrester: Customer Experience Reaches New Heights In India

NEW DELHI, Sept. 23, 2019 /PRNewswire/ -- Forrester released the rankings from itsIndia 2019 Customer Experience Index (CX Index™), which show that firms enhanced their CX quality with most brands improving their scores and not one realizing a decline.

2019-09-23 13:16 3928

Forrester: Customer Experience In Singapore Remains Weak

SINGAPORE, Aug. 29, 2019 /PRNewswire/ -- Forrester today released its Singapore 2019 Customer Experience Index (CX Index™) rankings, which show that CX quality remains weak in the country. Released at Forrester'sCX Singapore Forum , the findings show ...

2019-08-29 09:00 6247

Forrester: Digital-only banks and insurers will gain ground on traditional players in Asia Pacific in the next two years

SINGAPORE, Aug. 7, 2019 /PRNewswire/ -- Consumers in Asia Pacific are some of the most advanced when it comes to digital engagement with financial services, with seventy-three percent of consumers believing that they should be able to accomplish any financial task on a mobile device,according to ...

2019-08-07 14:21 7632

Forrester: European Brands Are Making A Breakthrough In Customer Experience

At CX Europe, more than 400 industry leaders find out what it takes to win customers' hearts and minds LONDON, Nov. 20, 2018 /PRNewswire/ -- There is a direct connection between a company's employee experience and its ability to win and retain customers. And it is only possible to win and retain...

2018-11-20 15:00 496

Forrester Releases 2019 Predictions

2019 will be the year that transformation goes pragmatic  BEIJING, Nov. 19, 2019 /PRNewswire/ -- Forrester's 2019 predictions identify the major dynamics that will affe...

2018-11-19 11:15 724

Forrester Releases 2019 Predictions

2019 will be the year that transformation goes pragmatic CAMBRIDGE, Massachusetts, Nov. 12, 2018 /PRNewswire/ -- Forrester's 2019 predictions identify the major dynamics that will affect companies in the coming year - a year where firms will shift from strategic ambiti...

2018-11-12 20:00 376

Which companies are leading the way for customer experience in the UK and France?

Forrester's Customer Experience Index results to be released next month LONDON, Sept. 27, 2018 /PRNewswire/ -- Forrester's Customer Experience Index (CX Index™) rankings – which are due to be released next month inEurope – are awaited with anticipation. T...

2018-09-27 20:17 482

Forrester Releases Inaugural Singapore 2018 Customer Experience Index

Overall perception of the quality of Singaporeans' experiences with brands is poor, according to a new Forrester report SINGAPORE, Sept. 4, 2018 /PRNewswire/ -- Singapore brands provide customers with weak customer experience (CX), according to Forrester's inauguralSingapore Customer Experienc...

2018-09-04 10:00 1137

Forrester Acquires FeedbackNow and GlimpzIt

CAMBRIDGE, Massachusetts, July 10, 2018 /PRNewswire/ -- Forrester announced today that it has acquired FeedbackNow, a maker of physical buttons and monitoring software that companies deploy to measure, analyze, and improve customer experience. Forrester also acquired GlimpzIt, an artificial inte...

2018-07-10 19:00 500

Forrester Releases India 2017 Customer Experience Index

NEW DELHI, Nov. 21, 2017 /PRNewswire/ -- The quality of customer experience (CX) has improved inIndia, according to Forrester's 2017 Customer Experience Index (CX Index™) . The new data released today reveals that for the first time in three years, one bra...

2017-11-21 13:21 1917

Forrester Releases 2018 Predictions

BEIJING, Nov. 14, 2017 /PRNewswire/ -- Forrester identified the major dynamics that will shape 2018 -- dynamics that favor those taking aggressive action and create existential risks for those still holding on to old ways of doing business inan introductory piece to its predictions reports

2017-11-14 09:00 1112

Forrester to Unveil Customer Experience Index Ranking of Chinese Brands at CX MARKETING Shanghai 2016

BEIJING, Aug. 15, 2016 /PRNewswire/ -- Forrester (Nasdaq: FORR) today announced thatCX MARKETING SHANGHAI 2016 , its Forum for CX and marketing leaders inChina, will return to Shanghai on September 1. The Forum will focus on how to ac...

2016-08-15 09:00 2380