NASDAQ:FORR

Forrester Asia Pacific Predictions 2021: Digitally Advanced Firms Will Have A Sustained Advantage Over Their Competitors

BEIJING, Nov. 12, 2020 /PRNewswire/ -- Forrester (FORR: NASDAQ) predicts that 2021 will be the year that every company will double down on technology-fuelled experiences, operations, products, and ecosystems. According toForrester's Asia Pacific 2021 Predictions for Ch...

2020-11-12 11:31 985

Forrester Asia Pacific Predictions 2021: Digitally Advanced Firms Will Have A Sustained Advantage Over Their Competitors

SINGAPORE, Oct. 15, 2020 /PRNewswire/ -- Forrester (FORR: NASDAQ) predicts that 2021 will be the year that every company will double down on technology-fuelled experiences, operations, products, and ecosystems. According toForrester's Asia Pacific 2021 Predictions

2020-10-15 09:51 9323

Forrester's Australia 2020 Customer Experience Index: Financial Services Brands Struggle To Differentiate CX Quality

SYDNEY, Oct. 9, 2020 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020 , CX quality in the two financial services industries remains u...

2020-10-09 07:48 16077

Forrester's India 2020 Customer Experience Index: Most Brands Delivered Good Experiences Despite The Pandemic; Lack Of Differentiation Persists

NEW DELHI, Oct. 6, 2020 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) Customer Experience Index (CX Index™) 2020 , 69% of customers had good experiences with Indian brands -- with 10% even reporting having excell...

2020-10-06 11:30 27299

Forrester's Singapore 2020 Customer Experience Index: Financial Services Brands Improved CX Quality Significantly, Even Amid The Pandemic

SINGAPORE, Oct. 6, 2020 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the results of itsSingapore 2020 Customer Experience Index (CX Index™) , which focused on the quality of customer experience among the financi...

2020-10-06 10:20 20143

Forrester's New Touchless Customer Experience Solution Tracks Real-Time Consumer Feedback During Pandemic

SINGAPORE, Oct. 1, 2020 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today unveiled the touchless version ofFeedbackNow

2020-10-01 08:00 22111

Forrester Announces Webcast Series To Help Financial Services Firms In India Reimagine Digital Experiences For Post-Pandemic World

NEW DELHI, Sept. 24, 2020 /PRNewswire/ -- Forrester (NASDAQ: FORR) today announced itsIndia Financial Services Webcast Week 2020 , featuring five compliment...

2020-09-24 13:11 13673

Forrester Announces Conference Agenda For Summit Asia Pacific 2020

SINGAPORE, Aug. 12, 2020 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the conference agenda and guest keynote speaker forSummit Asia Pacific 2020

2020-08-12 14:00 5266

Forrester: CIOs Must Build And Invest In Adaptiveness To Tackle Post-Pandemic Challenges

BEIJING, July 22, 2020 /PRNewswire/ -- The pressures of the ongoing trade  situation and disruption from the COVID-19 lockdown have generated a level of volatility that creates both risk and extraordinary opportunity. According to Forrester (Nasdaq: FORR), adaptive enter...

2020-07-22 11:24 1605

Forrester Launches CX Certification In Mandarin Chinese

BEIJING, May 27, 2020 /PRNewswire/ -- Forrester today announced an extension to itsCX Certification training program, a new Mandarin Chinese version of its globally acclaimed CX Found...

2020-05-27 10:59 1163

Forrester Announces Pandemic Response Webcast Series 2020 For Indian Enterprises

NEW DELHI, May 21, 2020 /PRNewswire/ -- As COVID-19 upends business plans for 2020, it is imperative that firms adapt quickly to this new normal. Forrester today announced itsPandemic Response Webcast Series 2020

2020-05-21 11:00 14821

Forrester Announces Asia Pacific Financial Services Webcast Week 2020

SINGAPORE, May 15, 2020 /PRNewswire/ -- Forrester today announced that its annual Financial Services Summit inSingapore will be delivered as a week-long virtual event fromMay 26 – 29 —Forrester's Asia Pacific Financial Services Webcast Week 2020

2020-05-15 09:55 12994

Forrester: No Real Customer Experience Leader in Australia

SYDNEY, Nov. 21, 2019 /PRNewswire/ -- Forrester today released the rankings of itsAustralia 2019 Customer Experience Index (CX Index™) , which show that while the overall CX quality inAustr...

2019-11-21 05:00 1483

Forrester: Customer Experience Reaches New Heights In India

NEW DELHI, Sept. 23, 2019 /PRNewswire/ -- Forrester released the rankings from itsIndia 2019 Customer Experience Index (CX Index™), which show that firms enhanced their CX quality with most brands improving their scores and not one realizing a decline.

2019-09-23 13:16 4360

Forrester: Customer Experience In Singapore Remains Weak

SINGAPORE, Aug. 29, 2019 /PRNewswire/ -- Forrester today released its Singapore 2019 Customer Experience Index (CX Index™) rankings, which show that CX quality remains weak in the country. Released at Forrester'sCX Singapore Forum , the findings show ...

2019-08-29 09:00 6521

Forrester: Digital-only banks and insurers will gain ground on traditional players in Asia Pacific in the next two years

SINGAPORE, Aug. 7, 2019 /PRNewswire/ -- Consumers in Asia Pacific are some of the most advanced when it comes to digital engagement with financial services, with seventy-three percent of consumers believing that they should be able to accomplish any financial task on a mobile device,according to ...

2019-08-07 14:21 8202

Forrester: European Brands Are Making A Breakthrough In Customer Experience

At CX Europe, more than 400 industry leaders find out what it takes to win customers' hearts and minds LONDON, Nov. 20, 2018 /PRNewswire/ -- There is a direct connection between a company's employee experience and its ability to win and retain customers. And it is only possible to win and retain...

2018-11-20 15:00 716

Forrester Releases 2019 Predictions

2019 will be the year that transformation goes pragmatic  BEIJING, Nov. 19, 2019 /PRNewswire/ -- Forrester's 2019 predictions identify the major dynamics that will affe...

2018-11-19 11:15 1014

Forrester Releases 2019 Predictions

2019 will be the year that transformation goes pragmatic CAMBRIDGE, Massachusetts, Nov. 12, 2018 /PRNewswire/ -- Forrester's 2019 predictions identify the major dynamics that will affect companies in the coming year - a year where firms will shift from strategic ambiti...

2018-11-12 20:00 473

Which companies are leading the way for customer experience in the UK and France?

Forrester's Customer Experience Index results to be released next month LONDON, Sept. 27, 2018 /PRNewswire/ -- Forrester's Customer Experience Index (CX Index™) rankings – which are due to be released next month inEurope – are awaited with anticipation. T...

2018-09-27 20:17 621
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