NASDAQ:FORR

Forrester's Singapore CX Index: For The First Time, Insurers Surpassed Banks In Delivering Better Customer Experiences

SINGAPORE, Sept. 20, 2021 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) 2021 Singapore Customer Experience Index (CX Index™), the quality of customer experience improved significantly in the automotive/home insurance industry compared to the banking ind...

2021-09-20 13:17 12506

Forrester: 24% Of Indian Brands Delivered Poorer Customer Experiences In 2021

NEW DELHI, Sept. 13, 2021 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) 2021 India Customer Experience Index (CX Index™) , only four out of 29 brands managed to significantl...

2021-09-13 15:46 7917

Forrester Announces Full Conference Agenda For B2B Summit APAC 2021

SINGAPORE, Aug. 26, 2021 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the full conference agenda for its B2B Summit APAC  live virtual experience...

2021-08-26 10:00 4122

Forrester Unveils Forrester Decisions, A New Research Portfolio To Help Firms Achieve Business Outcomes Faster

SINGAPORE, May 4, 2021 /PRNewswire/ -- Forrester (Nasdaq: FORR) today announced Forrester Decisions, a new customer-obsessed research product portfolio designed for leaders and their teams to shorten the distance between bold vision and superior business impact. To cel...

2021-05-04 10:00 5539

Forrester Announces Full Conference Agenda For CX APAC 2021

SINGAPORE, April 20, 2021 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the conference agenda for itsCX APAC 2021

2021-04-20 10:01 4585

Forrester: Automation Will Cause Australia's Job Market To Shrink 11% By 2030

SYDNEY, Feb. 23, 2021 /PRNewswire/ -- According to Forrester  (Nasdaq: FORR), Australia's job market will shrink by 11%, or 1.5 million workers, by 2030, as artificial intelligence and automation continue to reshape workforces globally. Employees in finance, accounting...

2021-02-23 07:00 7014

Forrester Asia Pacific Predictions 2021: Digitally Advanced Firms Will Have A Sustained Advantage Over Their Competitors

BEIJING, Nov. 12, 2020 /PRNewswire/ -- Forrester (FORR: NASDAQ) predicts that 2021 will be the year that every company will double down on technology-fuelled experiences, operations, products, and ecosystems. According toForrester's Asia Pacific 2021 Predictions for Ch...

2020-11-12 11:31 2525

Forrester Asia Pacific Predictions 2021: Digitally Advanced Firms Will Have A Sustained Advantage Over Their Competitors

SINGAPORE, Oct. 15, 2020 /PRNewswire/ -- Forrester (FORR: NASDAQ) predicts that 2021 will be the year that every company will double down on technology-fuelled experiences, operations, products, and ecosystems. According toForrester's Asia Pacific 2021 Predictions

2020-10-15 09:51 10201

Forrester's Australia 2020 Customer Experience Index: Financial Services Brands Struggle To Differentiate CX Quality

SYDNEY, Oct. 9, 2020 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) Australia Banking and Superannuation Customer Experience Indexes (CX Index™) 2020 , CX quality in the two financial services industries remains u...

2020-10-09 07:48 17150

Forrester's India 2020 Customer Experience Index: Most Brands Delivered Good Experiences Despite The Pandemic; Lack Of Differentiation Persists

NEW DELHI, Oct. 6, 2020 /PRNewswire/ -- According to Forrester's  (Nasdaq: FORR) Customer Experience Index (CX Index™) 2020 , 69% of customers had good experiences with Indian brands -- with 10% even reporting having excell...

2020-10-06 11:30 28235

Forrester's Singapore 2020 Customer Experience Index: Financial Services Brands Improved CX Quality Significantly, Even Amid The Pandemic

SINGAPORE, Oct. 6, 2020 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the results of itsSingapore 2020 Customer Experience Index (CX Index™) , which focused on the quality of customer experience among the financi...

2020-10-06 10:20 21816

Forrester's New Touchless Customer Experience Solution Tracks Real-Time Consumer Feedback During Pandemic

SINGAPORE, Oct. 1, 2020 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today unveiled the touchless version ofFeedbackNow

2020-10-01 08:00 23012

Forrester Announces Webcast Series To Help Financial Services Firms In India Reimagine Digital Experiences For Post-Pandemic World

NEW DELHI, Sept. 24, 2020 /PRNewswire/ -- Forrester (NASDAQ: FORR) today announced itsIndia Financial Services Webcast Week 2020 , featuring five compliment...

2020-09-24 13:11 14626

Forrester Announces Conference Agenda For Summit Asia Pacific 2020

SINGAPORE, Aug. 12, 2020 /PRNewswire/ -- Forrester  (Nasdaq: FORR) today announced the conference agenda and guest keynote speaker forSummit Asia Pacific 2020

2020-08-12 14:00 5978

Forrester: CIOs Must Build And Invest In Adaptiveness To Tackle Post-Pandemic Challenges

BEIJING, July 22, 2020 /PRNewswire/ -- The pressures of the ongoing trade  situation and disruption from the COVID-19 lockdown have generated a level of volatility that creates both risk and extraordinary opportunity. According to Forrester (Nasdaq: FORR), adaptive enter...

2020-07-22 11:24 2875

Forrester Launches CX Certification In Mandarin Chinese

BEIJING, May 27, 2020 /PRNewswire/ -- Forrester today announced an extension to itsCX Certification training program, a new Mandarin Chinese version of its globally acclaimed CX Found...

2020-05-27 10:59 2854

Forrester Announces Pandemic Response Webcast Series 2020 For Indian Enterprises

NEW DELHI, May 21, 2020 /PRNewswire/ -- As COVID-19 upends business plans for 2020, it is imperative that firms adapt quickly to this new normal. Forrester today announced itsPandemic Response Webcast Series 2020

2020-05-21 11:00 16028

Forrester Announces Asia Pacific Financial Services Webcast Week 2020

SINGAPORE, May 15, 2020 /PRNewswire/ -- Forrester today announced that its annual Financial Services Summit inSingapore will be delivered as a week-long virtual event fromMay 26 – 29 —Forrester's Asia Pacific Financial Services Webcast Week 2020

2020-05-15 09:55 14158

Forrester: No Real Customer Experience Leader in Australia

SYDNEY, Nov. 21, 2019 /PRNewswire/ -- Forrester today released the rankings of itsAustralia 2019 Customer Experience Index (CX Index™) , which show that while the overall CX quality inAustr...

2019-11-21 05:00 3128

Forrester: Customer Experience Reaches New Heights In India

NEW DELHI, Sept. 23, 2019 /PRNewswire/ -- Forrester released the rankings from itsIndia 2019 Customer Experience Index (CX Index™), which show that firms enhanced their CX quality with most brands improving their scores and not one realizing a decline.

2019-09-23 13:16 5349
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