crisis maangement

The COVID-19 pandemic has shown that a clear communications plan is integral to responding to a public health crisis. What makes the current pandemic more dangerous is the spread of rumors and false information that would fuel an information epidemic or infodemic. Without authoritative news sources, this creates opportunities for the spreading of fake news and falsehoods, especially on the internet. Providing the public with information that comes straight from the source in a timely manner can become an important “vaccine” as the world is reeling from the effects of COVID-19. News consumption &…

The road to recovery from the COVID-19 pandemic is becoming imminent, as infection rates in some APAC markets such as Hong Kong, Taiwan, and Vietnam, are declining. As governments prepare to implement measures to kickstart their economies, public concerns have shifted from crisis response to navigating economic and social recovery. Thus, it is crucial for communications professionals to adapt their strategies to reconnect with their audiences. In the latest episode of PR Newswire’s webinar series on COVID Comms, we get crisis recovery insights from John Kerr, CEO of Edelman Singapore,…

When a crisis comes knocking on a company’s door, it is often promptly followed by a call from the media. At times like these, it is the company that knows how to tackle crises effectively – with responsive and transparent communications – that will ride through the turbulent waves to safe habour most successfully. Be Prepared A well-crafted crisis management strategy should always include the media relations team. Not only do they provide media management advice, they are often the go-to source for crisis updates by those media. Always be…

  Last week, the second media coffee event in 2016 was hosted in Hong Kong with a topic “Crisis Communications in the Digital Age”.  The event was physically attended and viewed via live streaming by over 100 corporate communicators and PR professionals.  Three veteran speakers from the media and public relations industry provided their views, insights and personal experience when dealing with crisis.  The event was recorded and before it becomes available for viewing, the following blog provides a good overview of the fundamental steps that are required to kick start your planning before…